Information Technology, Supervisor

Location: Elma

Get to know Summit Pacific Medical Center:

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility.

We pride ourselves on our ability to give patients quick access to a provider.

Critical Access Hospital
24/7 Emergency Department Level II Cardiac Center Level III Stroke Center Level IV Trauma Care To learn more about Summit Pacific, visit (Use the "Apply for this Job" box below). Range (depending on experience):$47.61 - $67.46.

Position Overview Supervise Information Technology for a Critical Access Hospital system, ensuring reliable, secure, and cost‑effective IT operations that support clinical care, regulatory compliance, and business continuity. Lead the Help Desk, cybersecurity, technical operations, project delivery, system integrations, policy and budget management, and vendor and specific personnel management across the hospital and affiliated clinics.

Key Responsibilities Help Desk :
Oversees the Help Desk personnel and the timely assignment, action on, and closure of trouble tickets.

Technical Operations :
Oversee portions of the day‑to‑day IT infrastructure, including networking, desktops, endpoint management, backup, and disaster recovery.

Project Management :
Plan, prioritize, resource, and deliver IT projects on schedule and on budget using formal project management practices; maintain project portfolio, status reporting, and post‑implementation reviews.

Cybersecurity and Compliance :
Lead information security program including managing the Network and Security Analyst I, risk assessments, vulnerability management, incident response, identity and access management, security awareness training, and HIPAA/HITECH compliance.

Systems Integration :
Lead integrations between EHR, ancillary clinical systems, financial systems, and third‑party services; ensure data integrity, interoperability standards, and HL7/FHIR where applicable.

Policy and Governance :
Develop and maintain IT policies, standards, procedures, and change control processes; chair or participate in IT governance and clinical‑IT committees. Also functions as the hospital’s HIPAA Security Officer.

Budget and Vendor Management :
Prepare and manage IT operating and capital budgets; negotiate and manage vendor contracts, SLAs, and service relationships to ensure value and continuity.

People Management :
Recruit, develop, and manage Help Desk staff as well as the Network and Security Analyst I. Set objectives, conduct performance reviews, mentor technical staff, and build a resilient on‑call rotation.

Business Continuity and Disaster Recovery :
Maintain and test DR and business continuity plans; coordinate recovery exercises and ensure rapid restoration of critical systems.

Operational Metrics and Reporting :
Define and track KPIs such as uptime, mean time to repair, incident counts, project delivery performance, security metrics, and budget variance; report to the IT Director.

Required Experience and Skills

Education:

Bachelor’s degree in Information Technology or Computer Science, or related work experience.

Years of Experience :
Minimum of 5 years in IT with at least 3 years in management or leadership role supporting healthcare environments.

Healthcare IT Knowledge :
Direct experience supporting hospitals or health systems, familiarity with EHR & ERP systems, PACS, clinical workflows, and regulatory requirements such as HIPAA.Technical Competencies : Expertise in virtualization…