System Support Tech
Job in
Washington, Washington County, Iowa, 52353, USA
Listed on 2026-05-31
Listing for:
Washington County Hospital And Clinics
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Job Details
Job Location:
Washington Co Hospital - Washington, IA 52353
Position Type:
Full Time
Education Level: 2 Year Degree
Travel Percentage :
None
Job Shift: Day
Job Category:
Health Care
Under general supervision, completes help desk requests related to desktop PCs, notebooks, Smartphones, printers, mobile carts, software installation and/or updates, telephones, and other user needs handled by the Information Technology Department. This qualified person must exhibit consistent and exceptional customer service that is focused on positive patient outcomes.
DUTIES/RESPONSIBILITIES- Installs PCs, notebooks, mobile devices, printers, monitors, telephones, and other related equipment. Moves equipment when requested based upon the priority of the department.
- Resolves problems with PCs, printers, mobile devices, monitors, telephones, and other related equipment in a timely manner.
- Maintains and monitors inventories of workstation equipment and other devices as required by Departmental/HIPAA regulations and policies.
- Maintains and monitors inventory of department supplies including patch cables, batteries, replacement printers, and other supplies utilized.
- Treats coworkers, customers and patients with respect and dignity.
Education and/or Experience
- Associate degree in a computer technician or related field; or
- One year experience as a computer technician; or any equivalent combination of education and experience.
- In-depth knowledge of the current Windows OS; installation and trouble-shooting.
- Ability to diagnose equipment failures, and correct problem or replace equipment.
- Ability to answer and trouble-shoot software issues.
- Ability to interact with diverse groups of callers in a helpful and positive manner.
- Ability to handle multiple requests/needs simultaneously in a calm professional manner.
- Ability to exercise good judgment and discretion, especially when handling confidential information.
- Excellent customer service skills.
- Working knowledge of HIPAA/HiTech regulations and policies.
- Aptitude for technology and excellent computer skills.
- Shows a passion for improving the delivery of services with a commitment to continuous improve oneself.
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