Cake Designer

Job Title

Bakery Cake Designer

Bakery

Non-Exempt

Responsible for decorating bakery items, assisting customers with bakery orders by telephone and in person at the store, and ensuring a positive company image by providing courteous, friendly, and efficient customer service.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

• Reports to:
  
  District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, Health Wellness Home;
  Bakery Department Manager
• Positions that report to you:
  None

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and address them by name whenever possible.
• Assists customers (examples include:
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • performing other tasks to enhance the shopping experience
  )
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Takes customer orders at Bakery counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day and sets up a timeline and production schedule.
• Decorates bakery items in a timely manner.
• Keeps current on new designs and trends.
• Ensures department standards are met.
• Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
• Orders supplies for decorating area and checks off the order.
• Delivers product and sets up wedding cakes on site (outside the store).
• Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
• Checks product dates, pulls cases for work and lists items to fill or replace.
• Develops bakery orders for bakers on a daily basis.
• Tracks daily retail production, identifies tasks with co-workers.
• Operates as a lead worker with part-time or other employees, instructing and reviewing work.
• Participates in employee cross training.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Wraps all product as necessary.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

• Ability to solve practical problems; interpret instructions.
• Arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview and guide people, provide basic direction.

High school or equivalent experience and up to six months of similar or related work experience.

• Ability to exert up to 100 pounds of force (shared team lifting) occasionally; up to 50 pounds frequently; up to 10 pounds constantly.
• Visual requirements: vision from less than 20 inches to more than 20 feet, color vision, depth perception, and field of vision.
• Performing activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, repetitive motions.

Work conducted in a store environment, with significant pressure to meet deadlines and handle multiple priorities. Exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes, and temperature extremes.

Standard tools and equipment used in a bakery environment, including mixers, ovens, turntables, tip pots, bas, airbrush, telephone copy cake machine, intercom system.

Daily contact with the general public taking orders; weekly contact with suppliers/vendors.

Employment is contingent upon the successful completion of a pre‑employment drug screen.