Service Manager

Location: Eltopia

Reyco Systems has been a leader in the food processing equipment industry for over 50 years and we are still growing. We are looking to grow our team with a self-motivated, enthusiastic and driven individual. This person will be a vital resource for our ongoing success and growth as a company.

Learn more about our organization:

Job Description:

We're looking for a hands-on Service Manager to lead service, installation, and branch operations at our Washington location. This role is critical to delivering exceptional service experiences, ensuring high-quality installations, and driving operational excellence.

The Service Manager leads service and installation teams, coordinates resources, supports customers post-sale, and continuously improves service processes. This is an ideal opportunity for a strong leader with technical aptitude who enjoys problem-solving, mentoring teams, and making an impact in a fast-paced manufacturing environment.

Job Responsibilities:

• Lead daily service and installation operations, ensuring timely response and high-quality execution
• Plan, schedule, and coordinate service calls, installations, and field support to ensure proper staffing and on-time completion
• Manage branch operating budgets with a focus on efficiency, labor utilization, and cost control
• Oversee service-related inventory, tools, equipment, and parts availability
• Establish and improve service procedures, best practices, and safety standards
• Ensure prompt resolution of customer service inquiries, issues, and escalations
• Collaborate with engineering, production, and quality teams to improve product serviceability and field performance
• Analyze service and installation data to identify trends and improvement opportunities
• Track and evaluate key performance metrics such as response time, installation quality, customer satisfaction, and operational efficiency
• Troubleshoot service and operational challenges and implement corrective actions
• Drive continuous improvement initiatives to optimize service delivery and productivity

Leadership Responsibilities:

• Interview, hire, onboard, and train service and installation staff
• Oversee daily workflow and resource allocation
• Provide timely performance feedback and evaluations
• Address employee relations matters, including discipline and terminations, in accordance with company policy

Job Requirements and

Qualifications:

• Strong leadership experience managing service, installation, plant, or branch teams
• Solid technical knowledge of manufacturing processes, equipment, or industrial service operations
• Excellent problem-solving and decision-making skills
• Strong verbal and written communication skills for working with customers and internal teams
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of safety standards, quality systems, and customer service best practices
• Experience with project management, scheduling tools, and ERP/CRM systems preferred

Education & Experience:

• 3-5+ years of management experience in service, manufacturing, plant, or branch operations
• Proven success leading teams and meeting operational goals
• Technical background in manufacturing, service operations, or industrial equipment

Benefits:

• Medical, dental and vision insurance
• Flexible spending account
• Health savings account
• Life insurance
• Disability insurance
• 401(k), company match and profit sharing
• Paid vacation, holidays, & sick leave
• Continued education reimbursement
• Years of service bonus
• Flexible schedule opportunities