Assistant Manager

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

About Petco:
We’re proud to be where the pets go to find everything they need to live their best lives for more than 60 years — from meals and toys to trusted supplies and expert support. We are 29,000+ strong with stores across the U.S., Mexico and Puerto Rico, Vetco Total Care hospitals, preventive care clinics, and distribution centers. In 1999, we founded Petco Love to support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

As an Assistant Manager
, you play a critical leadership role in bringing this purpose to life. You support the General Manager in running a high-performing Pet Care Center, leading partners, caring for pets, and delivering exceptional customer experiences. You are a trusted leader on the sales floor, stepping in as the lead in the General Manager’s absence, and a role model who helps develop talent, drive results, and ensure operational excellence every day.

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Act with integrity and care in every decision that impacts pets and their families.

• Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.

• Support daily store operations to ensure smooth workflow and execution.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results and insights with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

• Serve as a role model for Petco values, behaviors, and service standards.
• Coach partners to strengthen selling skills, pet care knowledge, and customer engagement.
• Support a positive, inclusive, and collaborative team culture.
• Assist with performance management and accountability.

• Execute merchandising standards and ensure accurate inventory levels.
• Support labor efficiency, task prioritization, and operational routines.
• Ensure compliance with all company policies, procedures, and safety standards.
• Assist with additional duties as needed to support business needs.

• Pets are healthy, safe, and cared for to Petco standards.
• Customers receive friendly, knowledgeable, and solution-focused service.
• Partners feel supported, coached, and motivated.
• The Pet Care Center runs smoothly, looks great, and consistently meets performance goals.

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

This role is primarily performed in a Pet Care Center retail environment. The Assistant Manager is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.

• Majority of work is conducted indoors; however, occasional duties may require leaving…