Spa Manager

Company Overview

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring tree houses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations. #PGH-SKL

• Daily management of spa, pool and fitness center
• Financial oversight, including budgeting, forecasting, payroll, and scheduling
• Managing inventory, product ordering, and retail merchandising
• Partner with Sales and Conference Planning to drive spa services and retail sales with group guests
• Motivating, and supporting the team
• Ensure public areas—including spa retail, treatment rooms, locker rooms, and storage areas—are clean, stocked, and well-maintained
• Collaborate with Engineering and Pool teams to ensure a clean, safe, and enjoyable environment for all guests
• Ensure pool areas meet all local health and safety regulations
• Develop and maintain accurate preventative maintenance procedures and checklists
• Interview, hire, and retain high-performing spa and wellness staff and ensure proper staffing levels
• Conduct regular staff meetings and trainings to ensure staff are fully knowledgeable about all services, products, and offerings
• Foster a strong team culture that supports high morale, professionalism, and guest satisfaction
• Recommend and implement short- and long-term departmental goals and structural improvements
• Develop and implement wellness programs, seminars, classes, and services for both guests and team members
• Ensure all providers deliver treatments in accordance with resort and industry standards
• Monitor and evaluate guest satisfaction and address any service concerns promptly
• Create and execute strategic and tactical plans to meet or exceed financial goals and department budgets
• Regularly deliver accurate forecasting and make necessary staffing or cost-related adjustments to protect margin integrity
• Conduct monthly analysis of treatment statistics, peak periods, and performance trends
• Research and recommend changes to retail and professional product offerings based on market trends
• Ensure compliance with all state and federal safety regulations related to materials and equipment
• Develop, recommend, and enforce departmental policies and procedures

• Licensed massage therapist or esthetician preferred
• Minimum of 3-5 years’ experience in Spa operations or related field
• Excellent computer skills including Word, Excel and Microsoft Outlook
• Knowledge of POS/Booking Software (Spa Soft) preferred
• Excellent Interpersonal, communication and listening skills – with both external and internal customers
• Strong attention to detail and high standards of quality and cleanliness
• Analytical and problem-solving skills and ability to handle pressure
• Engaging, adaptable, and proactive leader with strong communication skills and a guest-first mindset
• Ability to work weekends, holidays, mornings and evenings covering reception shifts and supporting the floor as needed

Compensation: $81,000 /Annual - $84,000 /Annual

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.