Senior Manager, Program Management, Engineering & Innovation; WWEI

Senior Manager, Program Management, World Wide Engineering & Innovation (WWEI)

Job :  |  Services LLC

As part of the World Wide Engineering & Innovation (WWEI) org, we are seeking a customer focused leader to lead the Planning, Strategy, Launch, and Expansion of the North American Sort Center network. This Sr. leader will lead the Engineering roadmap for the 120+ site sort center network planning through strategic planning of major capacity and automation initiatives. This role partners with internal and external cross-functional teams to transform high-level objectives across capacity, non-capacity, and productivity initiatives, encompassing long-term planning build requirements and comprehensive capital justifications that enable programmatic actualization.

The leader manages programs from initial conception through go-live with end-to-end schedule, quality, and ownership, ensuring alignment across planning and execution goals. The role creates cohesive, actionable plans that drive informed network investment decisions across six integrated functional areas:
Build Plan 3YF+, Infrastructure Strategy & Asset Management, OP/SPS Planning Cycles, Post-Beta Pilot Network Rollouts, Innovations & Expansions, and Network Initiatives.

This position oversees network-wide capacity build plans, multi-site engineering initiatives for network optimization, strategic automation expansions, programmatic funding support for Alpha/Beta pilots, and comprehensive asset portfolio management including hibernations, operational exits, transfers, lease decisions, and network strategy integration.

Lead comprehensive 3-year+ capacity planning for the Sortation network, managing programs from initial conception through go-live with downstream end-to-end program management. This includes leading capital funding approval processes, securing capital funds with rigorous business case development, and driving project execution from conception through CAR funding approval for new launches, retrofits, and capacity initiatives.

Establish governance frameworks to reduce supplemental funding requests (10% YoY) through improved estimation accuracy and spend controls, while managing cross-functional coordination bridging planning and execution teams, identifying and mitigating project risks. Oversight of comprehensive asset management synthesizing engineering strategies with long-term planning outlooks, including strategic property portfolio management for lease renewals, exits, and standardization initiatives.

Manage innovation network deployment, driving tactical implementation planning, CAR funding justification, and standardized deployment strategies. Manage comprehensive OP1/OP2/SPS planning cycles integrating inputs from various organizations across capacity and non-capacity initiatives, synthesizing complex requirements into cohesive senior leadership level documentation.

The role ensures launch and expansion quality meets >90% launch quality targets across execution and operational metrics, through cross-functional mechanisms with granular critical path milestone tracking. The role drives SLA accountability and risk management with commitment to dates and zero project level delays, while leading and developing a team of engineering managers and program managers across functional areas, fostering a culture of engineering excellence, data-driven decision making, and end-to-end ownership.

This is the Engineering Planning, Strategy, Launch, and Expansion team accountable for engineering deliverables coordinating the planning and execution across various engineering and program teams enabling Operations to meet annual customer demands.

• Experience in team management
• Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• 7+ years of working cross functionally with tech and non-tech teams
• Experience creating and implementing large-scale programs
• Experience managing, analyzing and communicating results to senior leadership while working cross functionally across several teams
• Experience delivering results for large, cross-functional…