Branch Manager

Branch Manager

Kitsap Credit Union is in search of a Branch Manager for our Belfair branch. The Branch Manager is responsible for managing and administering the operational efforts of the Branch in support of the Credit Union's strategic plan. This position ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members and fosters a sales-oriented culture.

Ensures that members are promptly and professionally served in a manner that enhances the Credit Union's reputation.

Quick Facts

Reports to:

Area Branch Manager

Employment Type:

Full-time, hourly, non-exempt, onsite

Salary Range: $81,170.08 - $97,000.00 depending on experience

Working Hours:

Monday - Friday 8AM - 5PM

Bonus Target: 8% potential incentive of base pay

Grade: 11BC

Industry: Banking

Principal Accountabilities

• Ensures the achievement of Branch goals with regards to sales, service, safety, security, and compliance. Responsible for quality, quantity, accuracy, and timeliness of work produced by branch employees.
• Proactively generates new loans, share growth, and membership business through branch sales activities, networking with local businesses, and participation in community events.
• Promotes and fosters a sales and service culture. Conducts regular quality control observations to promote continuous improvement and quality member service.
• Builds market position by locating, developing and closing business relationships.
• Analyzes and identifies member needs and effectively promotes and cross-sells products and services while ultimately achieving an acceptable level of production based on goals and objectives.
• Ensures adequate performance controls are in place to manage and mitigate risk.
• Ensures the safety and security of Credit Union employees, property, and member information according to Credit Union guidelines.

• Ensures that employees are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary.
• Provides leadership through effective goal setting and communication. Supervises Branch employees ensuring that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.

• Ability to analyze staffing needs to ensure employees are best utilized during peak and slow times.

• Conducts regular meetings with employees to inform and train. Discusses areas needing improvement and changes in procedures. Conducts regular meetings with Branch management to coordinate activities.
• Responsible for establishing and maintaining effective, professional business relations with members. Ensures members' requests and questions are promptly resolved. Handles members' complaints. Makes recommendations for improvements.
• Provides reports and analytics as necessary to ensure the success of achieving Credit Union goals and objectives.
• Actively contributes in the area of continuous quality improvement, solicits and contributes new ideas and methods to improve efficiencies and effectiveness of processes and procedures.
• Educates team on self-service and assisted self-serve options, with continual education as new products and digital services are introduced. Ensures adherence to established security procedures and reporting requirements and that employees comply with established procedures and practices. Keeps branch security system in good working order, including maintaining the proper levels of working cash and reserve cash. Addresses areas of concern and updates management with any discrepancies as necessary.
• Responsible for notifying appropriate individuals when maintenance issues become evident with Credit Union equipment including ATM's
• Advises management of situations that could potentially be detrimental to efficient operating practices.
• Ensures that the Credit Union's quality reputation is maintained and projected. Ensures the professional appearance and good housekeeping practices within the branch.

Required

Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent problem-solving skills.
• Strong analytical and problem-solving skills with a high degree of accuracy.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them as appropriate.
• Ability to exercise confidentiality and discretionary judgment.
• Ability to develop effective relationships.
• Possess a high level of interpersonal skills.
• Ability to effectively create a sales/service environment.
• Thorough knowledge of Credit Union services and products.
• Understanding of related legal and regulatory requirements.
• Proficient with Microsoft Office Suite software.
• Understand, model, and represent KCU's core values.

Qualifications and Education Requirements

• High School Diploma or GED required. Additional coursework in business or finance preferred.
• Minimum of three years related…