Escrow Officer-Branch Manager

Job Description

Title:

Escrow Officer-Branch Manager

Reports to:

Escrow Operations Manager

Business Unit:
Chelan Escrow Branch

Location:

Chelan Washington

Salary Range: $69,305.60 to $88,200.00 Annually DOE

Incentive bonus based on company profitability.

Fig provides practical solutions with fast and accurate results for all Real Estate Transaction services. As knowledgeable industry experts, with over 75 years of experience, we are here to help our customers and employees achieve success through investing in their homes and personal wealth. We believe our employees are vital to the company’s ongoing success and seek employees with diverse talents and backgrounds.

We care about people, are a team, dream big, work hard, and have fun! We are proud to say, "We help people achieve their dreams."

• Your Team. A team that cares for each other and works together to get the job done.
• Your Growth. Opportunity to develop a career that is satisfying and successful.
• Your Time off. Vacation 10 to 25 days per year. Eleven paid holidays. Paid Sick Leave per Washington State Law
• Your Health. Medical, dental and vision insurance coverage and Long- and Short-term disability insurance, EAP
• Your Future. 401(k) with 4% company match after the first year
• Compensation Salary Range $69,305.60 - $88,200.00 annually (depending on experience and qualifications). With tenure and strong performance an employee may earn up to a maximum of $95,000.00 annually.

The Escrow Branch Manager is responsible for fostering and maintaining optimal levels of service and production for their branch operations, creating an exceptional customer experience. They will manage staff to ensure company quality and superior performance standards are adhered to. They are also responsible for developing and implementing strategies and tactics that will increase and maintain client satisfaction and improve company productivity.

This position must have an established book of business or be able to establish a book of business within a reasonable amount of time to meet given performance standards. They create an exceptional customer experience for each escrow file assigned to them, including timely and accurate documentation and communication.

• Communicate and assist all parties to create an exceptional customer experience.
• Promote company culture, mission, and values creating an exceptional customer experience.
• Build and maintain a book of business through continued personal marketing efforts.
• Manage and process assigned escrow files, through exceptional communication and coordination of escrow team.
• Prepares and reviews warranty deeds, quit claim deeds, notes, deeds of trust, and the like as allowed by state law.
• Leads team in resolving complex title issues.
• Coordinates the closing of an escrow between the principals of the escrow transaction.
• Regularly follows up on any post-closing matters to ensure clear title is achieved.
• Maintain required continuing education for licensing and development of knowledge and skill for increasingly more complex closings to meet growth in performance standards.
• Facilitate Escrow branch workload to ensure an exceptional customer experience. Work with Escrow Operations Manager to facilitate coverage as needed.
• Take and resolve all escrow branch complaints, coordinating with Escrow Operations Manager as needed.
• Underwrite escrow issues making final decisions subject to established guidelines, ensuring compliance with company Policies and Procedures and ALTA Best Practices.
• Audit branch escrow files to ensure all escrow policies and processes are followed. Audit review with Escrow Operations Manager as needed.
• Lead, manage and create…