Service Superintendent

We’re hiring a Service Superintendent to plan, manage, and execute a variety of projects and work within occupied high-end residences. Dowbuilt service superintendents have the eye of a craftsman, the foresight and communication of a project manager, and problem‑solving skills to deliver outstanding results while demonstrating our value and commitment to our clients. Service superintendents must be able to collaborate and work with a wide variety of people inside and outside the business to develop projects and provide the best solution for our clients.

As a service superintendent, you’ll be responsible for:

• Developing and maintaining long term relationships with assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests
• Preparing for and planning site meetings with clients as necessary
• Collaborating with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects
• Serving as a subject‑matter expert and primary point of contact for all client inquiries and requests
• Creating and managing a weekly schedule; maintaining a current calendar and identifying personal schedule gaps in advance
• Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman
• Assisting clients and subs in developing scopes of work
• Communicating all scope and schedule details and changes to client and Service Manager regularly; confirming that all work is complete and satisfactory within established scope
• Ensuring that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client
• Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managing labor and resources to estimate
• Submitting material purchases with appropriate job numbers and assist with invoice approvals as required
• Maintaining a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintaining security and privacy of client properties and information at all times
• Performing, managing, and being responsible for all work being done to the highest standard of workmanship
• Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuring that our clients’ homes run smoothly; proactively identifying areas in need of repair; inspecting and diagnosing problems as needed
• Supervising subcontractors to ensure safe operations, work quality, schedule, and cost; maximizing subcontractor and crew productivity; managing subcontractor performance and behavior on site
• Ensuring job‑site safety procedures are in place and strictly administered; conducting safety meetings with subcontractors and service foremen
• Preparing daily Field Reports with hours, providing a recap of the service work that was performed
• Identifying and communicating potential leads and opportunities to Service Director
• Establishing and cultivating professional and personal contacts in the building industry
• Cleaning and maintaining company service vehicle

To be successful as a Dowbuilt service superintendent, you’ll need:

• At least 7 years of residential construction experience – high-end preferred
• OSHA 10 and CPR / First Aid certifications; a focus on safety and security
• Working knowledge of:
• All phases of carpentry
• Building codes, inspections and permit requirements
• Operation and basic troubleshooting of home mechanical, electrical and plumbing systems
• Fine finish care and…