It Help Desk Specialist

Overview

WEG Transformers USA

Description:

WEG:
Our Company

Founded in 1961, WEG is one of the world’s largest manufacturers of electric-electronic equipment. We operate with global scale, engineering discipline, and a focus on continuous improvement.

WEG in Numbers (as of Dec 31, 2024)

• Revenue: R $ 38 billion ~$7.18 billion USD
• Employees: 49,000+ globally, including 4,700+ engineers
• Global Operations: Branches in 42 countries, 18 manufacturing plants
• Product Portfolio: 1,500+ product lines
• Transformers: 76,000+ MVA manufactured annually
• Presence: Products installed across 5 continents

At WEG Transformers USA (WTU) in Washington, Missouri, we support U.S. infrastructure, industrial customers, and renewable energy markets with advanced transformer technology.

Why WEG?

Our Values

• Human Company – We respect and support each individual.
• Teamwork – We succeed as one integrated system.
• Efficiency & Flexibility – We continuously optimize and improve.
• Innovation & Leadership – We lead with engineering discipline and action.

Sustainability & Governance

• Environmental Responsibility: Investment in low-emission processes, green chemistry, recycling, and energy-efficient systems.
• Social Responsibility: Commitment to human rights, diversity, education, and community engagement.
• Governance: Structured and transparent, supported by a Code of Ethics and Ethics Channel.

This role proves best for analytical thinkers
, computer science majors
, and IT support professionals who enjoy structured problem-solving, systems logic, and optimizing technical environments.

• Conduct root-cause analysis and recommend system, hardware, and software improvements.
• Lead installation, configuration, and maintenance of servers and network systems.
• Perform daily datacenter monitoring, validate logs, backups, and system integrity.
• Manage IT purchasing workflows and maintain asset accuracy.
• Develop clear, engineering-grade documentation (SOPs, configs, diagrams).
• Deliver training that ensures repeatability and process stability.

You’ll support systems tied to a global engineering enterprise, including:

• Secure on-site networks and multi-facility connectivity
• High-speed production and test systems
• Mission-critical transformer manufacturing infrastructure
• A facility undergoing major modernization following a $77M U.S. investment supporting automation and expanded capacity (Washington, MO)

WEG offers competitive pay and Day-1 benefits
, including:

• Paid Vacation & Holidays
• Medical, Dental, Vision
• Safe Harbor 401(k) with Match
• Tuition Reimbursement
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Company-paid Life & Disability Insurance
• Bonus Plan (pro-rated)

We are an Equal Opportunity Employer.

If you enjoy structured problem-solving, systems reliability, and supporting high-performance engineering operations…
If you’re detail-oriented and thrive in an innovation-driven environment…
Apply now to join the WEG Transformers USA team.
https://(Use the "Apply for this Job" box below)./careers

Currency conversions based on current BRL→USD mid-market exchange rate of 1 BRL = 0.189 USD
, updated Jan 25, 2026.

No 3rd Parties, please.

Basic:

• Education:
  • Associate degree (2-year) in Computer Science, Information Technology, or a closely related field OR an equivalent combination of education and experience.
• Technical
  
  Skills:
  
  
  • Strong knowledge of Windows-centric environments
    , PC hardware, and user-level troubleshooting.
  • Skilled in Windows Server
    , Microsoft SQL Server
    , VMware
    , and Cisco network administration
    .
  • Ability to troubleshoot system, software, and network-related issues and perform diagnostic tests.
  • Ability to follow and enforce IT security policies
    , a common requirement across regulated employers.
• Professional
  
  Skills:
  
  
  • Logical thinker, self-starter, well-organized, and customer-oriented with strong interpersonal and communication skills.
  • Ability to work independently and manage multiple tasks.
  • Able to produce clear documentation and follow standard operating procedures.
• Ethics & Compliance:
  • Ability to work within the WEG Code of Ethics & Values (4th Edition).
  • Must handle confidential information…