Computer Help Desk Technician

Starting Date: Immediately

We are currently seeking a Computer Help Desk Technician for the School District of Washington. This is a full-time, benefits-eligible position. The starting pay range is $19.77 - $23.85 per hour, depending on experience.

Job Title: Computer Help Desk Technician

Department: Technology

Reports To: Department Supervisor

FLSA Status: Non-Exempt

Salary Grade: Hourly

Calendar: 12 months

Note: Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

The Computer Help Desk Technician serves as the first point of contact for district technology users seeking technical assistance. The Help Desk Technician needs excellent customer service skills for responding to users needing technology assistance via phone and/or email. This position is responsible for performance of remote diagnostic techniques and related questions to determine the best solution and provide support for our district technology users.

The Computer Help Desk Technician must have good technical knowledge and effective communication skills in multiple modalities. They are responsible for a large amount of district user technology support providing the highest quality of service and support. The person holding this position can expect to deal with high levels of frustration and anxiety requiring patience, understanding, and good communication that creates value for users to assist in the District’s mission, vision, and goals.

• Provide technical support to district technology users as detailed above.
• Communicate well with district technology users, walking them through a problem‑solving process. This includes referring unresolved issues to the next level of personnel support.
• Operate various computer equipment, software, and peripheral devices such as printers, phone systems, surveillance systems, etc., to address issues. This includes communication of accurate information on District products and services.
• Work with a large number of stakeholders including school staff and vendors to assist in maintaining and evolving the District’s technology infrastructure. This includes detailed record keeping for inventory and communication purposes.
• Actively engage as a member of the Technology Department team in order to advance the vision and mission of the District. This includes identifying and suggesting possible procedural improvements and/or technical improvements.
• Actively participate in the help-desk system in order to efficiently operate and manage District technology needs and activities.
• Other duties as directed by the supervisor.

• Additional duties may include extended hours or hours outside of typical business hours related to a special project, need, or high volume time.
• Participate in professional development activities and/or work outside of the typical school work day and/or school calendar.

• Experience as a help desk technician or equivalent customer support role
• Knowledge of office automation products, database systems, and remote assistance
• Knowledge of computer systems, mobile devices, and other technology products in order to diagnose and resolve entry‑point technical issues
• English proficiency and excellent communication skills
• Conflict resolution and customer support skills
• Degree in Computer Science or related field, or prior Help Desk Technician experience preferred
• Experience in the educational field preferred

All employees of the District are expected to adhere to the policies and regulations of the Board of Education, maintain appropriate certification and competencies necessary for the position, complete required training annually, and demonstrate the values of the District at all times. For information regarding policies, regulations, and values of the District, visit http://(Use the "Apply for this Job" box below)..

The candidate should be able to move in and around the classroom, building, District buildings, and campus locations. The candidate may be required…