Resident Service Coordinator​/Riverbend Estates , II III. Washington Move Collective

Title: Resident Service Coordinator/ Riverbend Estates I, II, III

Company: Fairway Management

Location: Washington, MO

Schedule: Full Time 8am to 5pm Monday through Friday

At JES Holdings, our company's mission is to develop, build, and manage quality affordable housing, where our families would be proud to live. A key division of JES Holdings, Fairway Management (FWM), is responsible for the management, upkeep, and day to day operations of more than 250 apartment communities and single‑family rental subdivisions in the affordable housing market. FWM's team works together to provide exceptional service to our clients and communities.

We are driven by our core values of entrepreneurship, integrity, accountability, and our mission to serve our communities.

If this opportunity excites you then we encourage you to apply to join us in our mission to provide quality housing where our families would be proud to live.

The Resident Services Coordinator is responsible for the strategic planning, coordination, implementation, and oversight of resident‑focused programs and supportive services designed to enhance quality of life, promote housing stability, and foster a strong sense of community among residents. This role serves as a critical liaison between residents, property management, service providers, and community agencies, ensuring that services are delivered in alignment with the approved Resident Service Plan, the Land Use Restriction Agreement (LURA), and all applicable regulatory and company requirements.

Program Development and Implementation

• Plan, coordinate, market, organize, and conduct a diverse range of resident programs, workshops, activities, and services that address social, educational, health, financial, and recreational needs.
• Implement and execute the approved Resident Service Plan in a manner that aligns with regulatory requirements, funding restrictions, and organizational objectives.
• Work collaboratively with Resident Associations (where applicable) and individual residents to design programming that is inclusive, responsive, and impactful.

Case Management and Resident Advocacy

• Provide general case management services, including resident intake, needs assessment, goal setting, service planning, and follow‑up.
• Maintain a comprehensive and current directory of reliable, affordable, and accessible community service providers.
• Make appropriate referrals to social service agencies, healthcare providers, educational institutions, employment resources, and government programs.
• Advocate on behalf of residents, and when appropriate, negotiate with service providers to secure timely, cost‑effective, and appropriate services.
• Assist property management in identifying residents who may benefit from supportive services, while maintaining resident confidentiality and professional boundaries.

Partnerships and Community Engagement

• Develop, cultivate, and maintain strong working relationships with social service agencies, nonprofit organizations, educational institutions, faith‑based organizations, and local, state, and federal government agencies.
• Establish and manage volunteer support programs with community organizations to expand service capacity and resident engagement.
• Meet with service providers as needed to coordinate services, evaluate performance, and ensure alignment with resident needs and program goals.

Compliance, Documentation, and Risk Management

• Ensure that all resident services activities comply with company policies, the Resident Service Plan, the LURA, and applicable regulatory agency requirements.
• Maintain accurate, complete, and timely documentation at the site level, including intake forms, service plans, referrals, attendance records, outcomes tracking, and required reports.
• Monitor and evaluate the delivery of services to ensure they are appropriate, timely, effective, and satisfactory.
• Maintain strict adherence to the Federal Fair Housing Act, ensuring that all services and programs are offered without preference, limitation, or discrimination based on any protected class.
• Report all suspected abuse, neglect, or exploitation…