Resident Service Coordinator​/Riverbend Estates , II III

Location:

Washington, MO

Schedule:

Full Time 8am to 5pm Monday through Friday

The Resident Services Coordinator is responsible for the strategic planning, coordination, implementation, and oversight of resident-focused programs and supportive services designed to enhance quality of life, promote housing stability, and foster a strong sense of community among residents. This role serves as a critical liaison between residents, property management, service providers, and community agencies, ensuring that services are delivered in alignment with the approved Resident Service Plan, the Land Use Restriction Agreement (LURA), and all applicable regulatory and company requirements.

• Plan, coordinate, market, organize, and conduct a diverse range of resident programs, workshops, activities, and services that address social, educational, health, financial, and recreational needs.
• Implement and execute the approved Resident Service Plan in a manner that aligns with regulatory requirements, funding restrictions, and organizational objectives.
• Work collaboratively with Resident Associations (where applicable) and individual residents to design programming that is inclusive, responsive, and impactful.

• Provide general case management services, including resident intake, needs assessment, goal setting, service planning, and follow-up.
• Maintain a comprehensive and current directory of reliable, affordable, and accessible community service providers.
• Make appropriate referrals to social service agencies, healthcare providers, educational institutions, employment resources, and government programs.
• Advocate on behalf of residents, and when appropriate, negotiate with service providers to secure timely, cost-effective, and appropriate services.
• Assist property management in identifying residents who may benefit from supportive services, while maintaining resident confidentiality and professional boundaries.

• Develop, cultivate, and maintain strong working relationships with social service agencies, nonprofit organizations, educational institutions, faith-based organizations, and local, state, and federal government agencies.
• Establish and manage volunteer support programs with community organizations to expand service capacity and resident engagement.
• Meet with service providers as needed to coordinate services, evaluate performance, and ensure alignment with resident needs and program goals.

• Ensure that all resident services activities comply with company policies, the Resident Service Plan, the LURA, and applicable regulatory agency requirements.
• Maintain accurate, complete, and timely documentation at the site level, including intake forms, service plans, referrals, attendance records, outcomes tracking, and required reports.
• Monitor and evaluate the delivery of services to ensure they are appropriate, timely, effective, and satisfactory.
• Maintain strict adherence to the Federal Fair Housing Act, ensuring that all services and programs are offered without preference, limitation, or discrimination based on any protected class.
• Report all suspected abuse, neglect, or exploitation situations to the appropriate authorities in accordance with mandatory reporting laws and company policy.

• Develop, publish, and distribute a monthly resident newsletter and activities calendar that clearly communicates available services, upcoming events, and community resources.
• Provide excellent customer service to residents, service providers, and internal stakeholders, consistently demonstrating professionalism, responsiveness, and respect.
• Communicate effectively with management regarding program performance, resident needs, emerging issues, and opportunities for service enhancement.

• Maintain compliance with all required training and continuing education related to service coordination, Fair Housing, confidentiality, and regulatory requirements.
• Stay informed of best practices, emerging trends, and changes in regulations impacting resident services and affordable housing.

• High school diploma or equivalent

• Bachelor’s degree in Social Work, Human Services, Sociology, Psychology, Public Administration, or a closely related field required. A combination of relevant education and directly related experience may be considered in lieu of a degree where permitted by program or funding requirements.
• Minimum of two (2) to four (4) years of progressively responsible experience in resident services, service coordination, case management, or community-based social services, preferably within an affordable housing, multifamily housing, nonprofit, or public-sector environment.
• Demonstrated experience working with diverse populations, including low-income households, seniors, families, or special needs…