Front Office​/Scheduling

Castle Family Dentistry

413 Nj-57 Washington, NJ 07882

Hours:

Monday 7:30am-5pm, Tuesday 7:30am-5pm, Wednesday 9:30-7pm, Thursday 7:30-5pm, Friday 7:30-2pm

We are a fantastic office in growth mode and are committed to excellent dentistry, building relationships, providing exceptional patient care and a 100% WOW patient experience! Our candidate should be organized, detail-oriented, professional and committed to our awesome growing practice.

Maintain Hygiene and Doctor schedule for multiple clinicians by monitoring schedule, making and confirming appointments through client recall system. Manage the schedule so the office runs optimally and efficiently so that each patient receives the highest quality of dental care. Confirm the next day’s appointments according to protocol and patient preferences. Schedule patients for efficient use of doctor and staff time.

Check patient quick-fill list to try to fill in cancellation and no-show appointment times. Review schedule daily, weekly, and monthly. Make sure that production block scheduling is being utilized.

Manage doctor charts for treatment plans, treatment conferences, letters and phone calls. Oversee patient relations & handle patient complaints, according to office protocol. Help explain office policy to patients. Confirm the next day’s appointments according to protocol and patient preferences. Make follow-up appointments as needed. Record chart entries from phone or in-person conversations when appropriate. Maintain the recall system. Run reports, send recall cards and make calls as needed.

Send letters to inactive patients.

Gather and accurately record insurance information from patients. See that records are stored securely and handled in compliance with HIPAA privacy and security regulations. Accurately file patient information.

• A team player who loves to work efficiently and can be a multi-tasker
• AWESOME personality and attitude
• Outstanding customer service
• Detail oriented
• Is intentional and thinks ahead
• Someone who is good with computers and is a quick learner
• Great on the phone and is great at booking treatment and appointments
• 1+ Years of experience in a dental office setting

• Competitive pay
• 401K
• Accrued PTO plus BONUS
• BIRTHDAY PTO

The best working environment. We know that great teams are what make us an exceptional dental office, AND we need a SUPERSTAR to join our team.