Collections Manager

Highland Capital recently marked its 25th anniversary- a testament to our commitment to excellence. As a wholly owned subsidiary of Valley National Bank, we leverage competitive funding and reliable liquidity to deliver exceptional service to our clients. Our ability to remain agile ensures we meet the evolving needs of our markets. Looking ahead, Highland Capital is focused on innovation and client success, confident that our approach will drive growth for decades to come.

The HCC Portfolio Collections Manager will manage Collections and Customer Service teams. Directly responsible for collecting accounts 60+ Days Past Due.

Responsibilities include but are not limited to:

• Responsible for portfolio monitoring in general and accounts 60+ Days Past Due specifically - prioritizing calls, maintaining notes and activities in Dollars to ensure delinquency objectives are understood and achieved.
• Provides guidance to Collections and Customer Service teams in managing their respective duties.
• Has frequent interaction with senior management regarding the status of problem loans.
• Provide thoughtful review and analysis of account information to establish the best possible outcome (Legal, restructure).
• Negotiate settlements with customers and/or their counsel.
• Preparation of daily/monthly delinquency reports.
• Participate in monthly Portfolio Review Meetings highlighting key issues.

• Proficient understanding of the legal process relating to the recovery of commercial loans.
• Ability to analyze credit reports (business and consumer), payment histories and personal records to determine potential to pay.
• Strong researcher with skip tracing abilities.
• Understanding of equipment finance terminology and documentation.
• Ability to draft professional emails, letters, settlement agreements and other documentation, as may be required.
• Capacity to work independently and as a team.
• Present yourself in a courteous and professional manner.
• Must be detail and service oriented.
• Strong communication, negotiation and follow-up skills.
• Ability to prepare/write basic reports and business correspondence.
• Should have working knowledge of PC/Windows environment. Knowledge of Microsoft Office programs is helpful. Able to learn new and customized computer programs.

• Bachelor's degree and 5 years of related work experience together with supervisory responsibilities that include managing direct reports.