Go-to-Market Leader, Government

eGain (NASDAQ: EGAN) is the global leader in AI knowledge management platforms for enterprise customer engagement. Trusted by the world’s most customer-centric companies, eGain’s platform combines the power of generative AI with structured, curated enterprise knowledge to deliver accurate, consistent, and compliant answers across every customer touchpoint.

eGain’s customer base is anchored in large enterprises — approximately 90% of our clients have revenues exceeding $1 billion. Within insurance, we have built deep, trusted partnerships with leading carriers including Liberty Mutual, Amica, Achmea and Country Financial, with growing momentum across P&C and Life segments. This role is an opportunity to build on that foundation and establish eGain as the definitive AI knowledge platform for the global insurance industry.

eGain’s entire AI knowledge platform carries FedRAMP Authorization, enabling rapid procurement and deployment within federal civilian and defense agencies. This certification — rare among AI knowledge management vendors — eliminates one of the most significant barriers to federal adoption and positions eGain for accelerated pipeline conversion across a broad set of agency targets. The platform is already deployed at scale at the IRS and the VA, providing reference‑grade proof points for new agency pursuits.

US federal agencies face a unique convergence of forces: surging citizen demand for digital services, chronic knowledge fragmentation across sprawling agency work forces, a generational wave of retirements threatening institutional knowledge, and mounting pressure from the Executive Branch and OMB to modernize AI‑driven service delivery — all while operating under strict compliance and security mandates.

eGain’s platform is purpose‑built for this environment. FedRAMP‑authorized, proven at IRS and VA scale, and capable of delivering measurable improvements in agent accuracy, deflection rates, and citizen satisfaction — eGain is ready to expand its federal footprint significantly. This role is the engine of that expansion: a senior, entrepreneurial GTM leader who can navigate the federal procurement landscape, activate a partner and channel ecosystem, and build eGain’s visibility and credibility across the civilian and defense agency markets.

The secondary SLED opportunity is equally compelling. With an established presence in multiple states and a platform that directly addresses government knowledge management challenges — from tax administration to social services to DMV operations — eGain has the proof points to scale its SLED business materially.

• Own the government sector revenue target — federal new logos, expansion ARR, and overall public sector P&L accountability
• Develop and execute a multi‑year GTM strategy for US federal civilian agencies (primary) and SLED (secondary)
• Identify, pursue, and close net‑new federal agency accounts, leveraging eGain’s FedRAMP authorization to compress procurement timelines
• Grow and expand existing federal relationships at IRS and VA, deepening platform adoption and expanding use cases
• Build and manage a qualified federal pipeline through agency outreach, partner co‑selling, GSA/SEWP procurement vehicles, and event engagement
• Oversee and drive SLED pipeline through state government and education channel partners and direct outreach

• Navigate the full federal procurement lifecycle — from agency budgeting and requirements definition through RFI/RFP response, award, and contract execution
• Leverage and expand eGain’s presence on key government contract vehicles including GSA MAS, NASA SEWP, and other relevant IDIQs
• Work with eGain’s channel partners (e.g., Carahsoft, immix
  
  Group) to ensure eGain is optimally positioned on procurement catalogs and vehicles used by target agencies
• Identify and pursue set‑aside and small business subcontracting opportunities that can accelerate penetration of new agencies

• Serve as eGain’s primary public sector voice — an evangelist who…