Mobile Associate - Retail Sales

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties and projects as assigned by business management as needed.

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

• Change Agility (Required).
• Communication (Required).
• Customer Problem Solving (Required).
• Customer Service (Required).
• Engaging People (Required).
• Multitasking (Required).
• Sales (Required).
• Teamwork Orientation (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

No.
DOT Regulated Position:
No.
Safety Sensitive Position:
No.

Hourly Base Pay: $20.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Eligible employees receive an annual stock grant.

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Employee stock grants and employee stock purchase plan.
• Paid time off and paid holidays (approximately 4 weeks for full-time, 2.5 weeks for part-time).
• Paid parental and family leave.
• Back-up care, childcare subsidy, tuition assistance, and college coaching.
• Long-term disability and voluntary life insurance.
• Mobile service and home internet discounts, pet insurance, and commuter programs.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.