Program Supervisor - Food

Overview

Title:

Program Supervisor – Food (Part time)

Work schedule:

Part Time, 28 hours/week.

Typical Schedule:

Mon 9:00am - 6:30pm, Wed 9:00am - 5:30pm, Thurs 9:00am - 2:30pm, Fri 9:00am - 2:30pm. Occasional weekend availability, pre-planned in advance for special events/outreach.

Location:

Hopelink center in Carnation, WA, US.

Hopelink has provided stability-building programs since 1971 and is the largest nonprofit in North and East King County. Hopelink offers food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, and other services to support families and individuals.

• Coordinate the food program at a specific Hopelink center, provide guidance, direction, and supervision to volunteer staff.
• Oversee weekly ordering of fresh and non-perishable food from multiple sources; maintain Hopelink Markets inventory and ensure overall cleanliness of the markets.
• Perform client intake, determine client eligibility, and provide information and referrals.
• Provide leadership for volunteer staff and set a culture of culturally competent, client-focused service for all market participants.
• Support one or more Hopelink sites based on client and organizational needs; travel to local sites as required.

• Operate Hopelink Markets (daytime and evening distributions), including set-up, operation, and clean-up. Scheduling varies by center; coverage at other centers may be required; schedule includes regular evenings and occasional weekends.
• Foster a collaborative, flexible, and mission-focused team culture; support volunteers and clients.
• Maintain food inventory and ensure stock rotation and workplace safety.
• Train, organize, assign, and supervise volunteers; coordinate with the manager and volunteer program for necessary support.
• Ensure volunteers are engaged, motivated, trained on safety procedures, best practices, and client-focused service.
• Resolve issues with volunteers and escalate as needed with the Food Program Manager.
• Record services in the client management database; manage weekly food orders from multiple sources.
• Complete data-entry for relevant reporting sites; supervise and oversee food pick-ups and act as backup driver when needed.
• Maintain cleanliness and order in the food market.

• Experience supervising in a multi-purpose facility or program related to community services.
• Experience working with low-income families is helpful.
• Intermediate proficiency in MS Office (Word, Excel, Outlook, Teams, Lists, SharePoint) and general inventory software.
• Ability to lift 50 pounds repetitively.
• Experience with a trauma-informed approach and commitment to diversity, equity, and inclusion (training provided).
• Strong customer service orientation with de-escalation or conflict resolution skills.
• Valid driver’s license and proof of insurance.
• Local site travel required; mileage reimbursement offered.

• Compensation: $27.39 per hour
• Up to 10 paid vacation and sick days annually, 10 paid holidays pro-rated to part-time hours
• Up to 7 paid float days, pro-rated for part-time hours
• Medical, Dental, and Vision benefits not included for part-time hourly employees
• Flexible Spending Accounts; 401k with Employer Match;
  Life, Disability & Accident coverage
• Wellness Program;
  Employee Resource Groups;
  Employee Assistance Program;
  Employee Discount Opportunities;
  Training Classes
• Internal Career Opportunities;
  Professional Development;
  Leadership Development;
  Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.