Service Desk Analyst
Job in
Washington, Beaufort County, North Carolina, 27889, USA
Listed on 2026-06-05
Listing for:
City of Greensboro, NC
Full Time, Seasonal/Temporary
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Location : Melvin Municipal Office Building (MMOB) 300 West Washington Street, Greensboro, NC
Job Type: Active Full-Time
Job Number: 05378
Department: Information Technology
Division: Network Services
Opening Date: 06/01/2026
Closing Date: 6/17/2026 9:13 AM Eastern
Description
Be the First Line of Technology Support. Service Desk Analyst - Information Technology Department
The City of Greensboro is seeking a customer-focused, technically skilled Service Desk Analyst to provide frontline technology support to City employees. This position plays a critical role in ensuring users can effectively access and utilize the technology systems necessary to deliver public services. If you enjoy troubleshooting technical issues, helping others, and working in a fast-paced support environment, this is an excellent opportunity to build a rewarding career in information technology.
Compensation and Benefits:
Estimated Hiring Salary Range: $64,068.00 - $83,031.00 Full Salary Range: $58,430.00 - $. Annually
Benefits:
The City of Greensboro offers an outstanding benefits package that supports your well-being.
Learn more
Work Schedule:Monday-Friday 8:00 am - 5:00 pm
About the Department:
The Information Technology Department supports the City's technology infrastructure, cybersecurity, enterprise applications, communications systems, and end-user support services. We partner with City departments to deliver reliable, secure, and innovative technology that improves operational efficiency and customer service.
Why You'll Love Working With Us:
- Help employees resolve technology issues that impact critical City services
- Gain experience with enterprise technology systems and support tools
- Work in a collaborative and customer-focused environment
- Develop technical troubleshooting and problem-solving expertise
- Build a career with opportunities for advancement in information technology
- This position offers a Career Path/Journey Action Program after 6 months of employment.
The Service Desk Analyst provides technical support and troubleshooting assistance for hardware, software, and technology-related issues across the organization
The position is NON-EXEMPT under FLSA.
Key Responsibilities:
- Serve as the first point of contact for technology support requests
- Diagnose and resolve hardware, software, and connectivity issues
- Provide remote technical support using enterprise remote access tools
- Assist users with operating systems, applications, and peripheral devices
- Document support requests, resolutions, and technical issues accurately
- Escalate complex issues to appropriate technical teams as needed
- Support end users through telephone, email, remote sessions, and in-person assistance
- Maintain a high level of customer service while resolving technical problems
- Working knowledge of remote support tools such as SCCM, Microsoft Teams, and Windows Remote Desktop
- Ability to operate and troubleshoot computer hardware, software, peripheral devices, and related technology equipment
- Strong analytical, troubleshooting, and customer service skills are essential
- Requires the ability to communicate technical information clearly to users with varying levels of technical expertise
- Position requires strong organizational skills and the ability to manage multiple support requests effectively
Employees in this role may advance into positions such as:
Senior Service Desk Analyst ? Systems Support Specialist ? Systems Administrator ? IT Infrastructure or Applications Management
The City of Greensboro supports ongoing technical training, certifications, and professional development for technology professionals.
Typical Duties
Minimum Qualifications:
- Associate's Degree with 4+years of experience working in a computer technology environment
- or Some college with 5+ years of experience working in a computer technology environment
- or 7+ years of experience working in a computer technology environment
- Valid NC Driver's License
- Prior experience installing, configuring, and troubleshooting Microsoft Office products
- Experience installing, configuring, and troubleshooting Windows operating systems
- Experience with the breakdown and repair of a computer or peripherals of any style
- Experience troubleshooting complex hardware and software issues
- A+ Certification (completion within 6 months of employment)
- Experience working in a technology-focused call center
- Working knowledge of desktop tools such as SCCM, MS Teams, and Windows Remote Desktop.
- CompTIA A+
- CompTIA Network +
- Ability to operate tools, components, and peripheral accessories.
- Microsoft 365 Certified:
Modern Desktop Administrator Associate - Cisco Certified Technician
Are you a current City of Greensboro employee?
- Yes
- No
Please select the "Class" category driver's license you posses.
- No Driver's License
- NCID (North Carolina Identification Card)
- Type C
- Type A
- Type B
- Out of state commercial Driver's License
- Out of state non/commercial Driver's License
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