Director, Primary Care Clinical Operations

Location: Elma

Get to know Summit Pacific Medical Center:

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility.

We pride ourselves on our ability to give patients quick access to a provider.

Critical Access Hospital
24/7 Emergency Department Level II Cardiac Center Level III Stroke Center Level IV Trauma Care To learn more about Summit Pacific, visit (Use the "Apply for this Job" box below). Range (depending on experience):$67.15 - $105.99.

Job Summary The Director of Ambulatory Services advances the mission and vision of the District through effective operational and strategic leadership of Summit Pacific ambulatory services & clinics. Facilitates an interdisciplinary, collaborative approach in the delivery of care and programs in partnership with the Director of Nursing, & Director of Ancillary Services. Works to achieve optimal performance with ambulatory providers and management staff to ensure excellence in Summit Experience, patient care, quality, and operational performance objectives.

Proactively and continuously assesses needs and opportunities and implements programs, processes, and best practices to optimize patient care and satisfaction while ensuring maximum operational efficiency.

Job

Specific Duties and Responsibilities
1.
* Provides strategic vision and leadership for Summit Pacific Ambulatory service lines to ensure that each practice meets quality, experience, and financial objectives. Participates in strategic planning and ensures ambulatory operations are aligned with organizational goals and objectives. Assists with the development of growth strategies and identification of service/program needs; participates in planning and implementation of new or acquired services and programs.
2.
* Partners with Director of Ancillary & Director of Nursing to plan, lead, and maintain effective organization wide clinical operations to meet annual operating goals that are in alignment with the District strategic plan and to resolve clinical service issues in a timely manner.
3.
* Partners with physician leadership and ambulatory managers to plan and lead ambulatory operations. Engages staff, providers, and managers in developing and implementing action plans to meet annual operating goals and effectively resolve issues.
4.
* Establishes standards for workflow and delivery of patient care to ensure compliance, efficiency and patient satisfaction. Leads process improvement initiatives. Analyzes data, identifies problems, develops and evaluates alternative courses of action and implements improvement plans through utilization of Quality Improvement (QI) and Process Improvement (Pl) principles.
5.
* Manages and oversees the delivery of exceptional and compassionate care to all patients. Monitors patient satisfaction and initiates activities to improve performance as indicated.
6.
* Maintains high visibility by making regular rounds to ambulatory services. Demonstrates an attitude of cooperation and professionalism and fosters harmonious relationships between staff and providers to ensure patient care and customer service standards are met. Addresses problems and issues raised by physicians, employees, and patients in a timely and effective manner.
7.
* In partnership with Marketing staff, develops and implements marketing plans to promote the clinics and their professional staff. Maintains positive public relations and referral relationships.
8.
* Advises and consults with physicians, nurses, and other district personnel. Serves as a liaison across disciplines. Engages with both internal and external partners to advance the Summit Pacific mission and vision. Participates in professional groups/associations. Participates as an active member of various committees; leads work groups, projects and committees as assigned.
9.
* Effectively leads subordinate managers and…