Client Services Representative & Vet Assistant Relief

Overview

Northwest Equine is a 100% ambulatory equine veterinary practice seeking a full-time Equine Client Services Representative & Veterinary Assistant to join our busy multi-doctor team. This unique position combines front-office client service responsibilities with hands‑on veterinary assistant duties in the field. This role will be approximately 80% CSR work, and 20% field work. The ideal candidate is highly organized, professional, and adaptable, with a strong equine background and a passion for delivering exceptional care to both clients and patients.

The successful candidate will thrive in a fast-paced environment, enjoy multitasking, and work collaboratively with veterinarians, support staff, and horse owners while maintaining a positive and service-oriented attitude.

• Answer multi-line phone system in a friendly, professional manner.
• Schedule appointments and coordinate ambulatory veterinary services.
• Manage client communications via phone, email, and text messaging.
• Process invoices and payments.
• Perform data entry and maintain accurate medical records.
• Assist with client follow‑up and appointment reminders.
• Complete general office and administrative tasks.
• Provide exceptional customer service to clients and referring partners.

• Assist veterinarians with equine patient care, diagnostics, and treatments.
• Prepare and stock veterinary vehicles for daily appointments.
• Maintain inventory and supply levels.
• Safely handle and restrain horses during examinations, procedures, and emergencies.
• Assist with diagnostic testing, including radiography and laboratory procedures.
• Administer medications under veterinarian supervision.
• Clean, disinfect, and maintain trucks, equipment, and treatment areas.
• Sterilize and maintain surgical instruments and medical equipment.
• Support veterinarians during routine and emergency field calls.

• Previous receptionist or customer service experience.
• Knowledge of basic horse care and the equine industry.
• Experienced horse handling skills, including trotting and lunging horses, and safe handling of horses under sedation.
• Strong written and verbal communication skills.
• Professional email, text, and client communication experience.
• Ability to work efficiently in a fast-paced, multi-doctor environment.
• Skilled in answering a multi-line phone system.
• Ability to follow instructions while also working independently.
• Basic computer proficiency and willingness to learn new software systems.
• Strong attention to detail, grammar, and spelling.
• Dependable transportation and valid Washington State driver's license.
• Ability to safely lift and carry at least 50 pounds.
• Must be at least 18 years of age.
• Genuinely enjoys working with animals and can work with them even when they are stressed, ill, or in pain.
• Works well as part of a team and maintains a positive, collaborative attitude.

• Frequently walk, stand, bend, squat, and lift throughout the workday.
• Work safely around horses of varying temperaments.
• Perform physical tasks in outdoor environments and varying weather conditions.
• Meet the physical demands associated with ambulatory equine veterinary medicine.
• Frequently work in a bent, kneeling, or squatting position.
• Ability to lift and carry a minimum of 50 pounds safely.

• Full-time position;
  Monday–Friday schedule with hours varying based on practice needs.
• Participation in evening and weekend on‑call rotations may be required.

• Enjoys working with horses and people.
• Remains calm and professional in high‑pressure situations.
• Is dependable, organized, and goal-oriented.
• Embraces teamwork and collaboration.
• Provides outstanding service to clients…