Telephone Operator

Position: Telephone Operator (Full-Time)
Purpose:

_Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalism-making a meaningful difference every day._

Responsibilities:

+ Train and mentor new telephone operators as needed.

+ Perform system data entry tasks upon request to support operational needs.

+ Manage calls for multiple answering service clients, following customized protocols for each.

+ Respond promptly to emergency codes or STAT page requests with accuracy and urgency.

+ Initiate voice paging communications when required by hospital staff or procedures.

+ Provide accurate on-call physician information to authorized individuals.

+ Use standardized, required phrasing consistently when answering and handling calls.

+ Offer dialing assistance and instructions to patients upon request.

+ Handle multiple incoming lines simultaneously while maintaining excellent customer service.

+ Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages

Shifts:

This position with work Sunday-Saturday with rotating days and shifts. May need to work occasional holidays. Position is subject to different shifts/days based on hospital needs.

+ High school graduate or equivalent.

+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

+ Must be able to work all shifts, 7 days a week.

+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

+ Hospital setting experience preferred (knowledge of terminology)

Licensure, Certifications, and Clearances:

+ Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran