Home Improvement Appointment Coordinator

Home Genius Exteriors, a leader in roofing and siding services, is seeking a dedicated Home Improvement Appointment Coordinator to join our customer-focused team. This role is pivotal in ensuring consistent customer satisfaction by effectively managing and scheduling appointments. The ideal candidate will handle customer inquiries, detail service options, and coordinate schedules to meet both customer needs and company goals. If you have a passion for excellent customer service and strong organizational skills, consider joining our team to help us continue providing superior exterior home improvement services.

Responsibilities

• Answer customer calls and respond to online inquiries related to home improvement services.
• Schedule, reschedule, or cancel appointments according to customer needs and availability of resources.
• Communicate effectively with both customers and service teams to ensure clear understanding of schedules and expectations.
• Maintain and update appointment calendars and service logs in a timely and accurate manner.
• Provide detailed information on services, pricing, and time estimates to potential customers.
• Follow up with customers post-service to gather feedback and ensure satisfaction.
• Handle and resolve scheduling conflicts or issues promptly while maintaining positive customer relations.

Required Skills

• Strong communication and interpersonal skills
• Proficient in using customer management software and tools
• Ability to multitask and manage time effectively
• Knowledge of home improvement services and terminology