Quality Supervisor

The QA Supervisor is responsible for overseeing the day-to-day operations of the QA lab and ensuring compliance with all food safety and food quality programs. The position assists QA/Technical Services Manager in maintaining effective and compliant food safety plans and/or HACCP program; generates, maintains, and audits daily quality and food safety documentations; and provides technical support to the plant and corporate quality.

In addition, position assists in customer audits, internal audits, investigation of customer complaints and determining root cause and corrective action, trending, document control, and food safety training.

This position reports to the QA/Technical Services Manager and supervises lab technicians, microbiology technicians. This position may work closely with plant staff, technical center and sales, procurement/purchasing, planning, corporate quality, logistics/inventory, external vendors/suppliers, customers, auditors, and regulatory agencies.

• A bachelor’s degree in microbiology, Food Science, Chemistry, or closely related field, or equivalent experience in lieu of a degree.
• Minimum of 1-3 years of quality systems management experience, preferably in a food manufacturing environment.
• Minimum of 3 years of Managing Quality Technicians and oversight on the lab
• HACCP and SQF practitioner’s certification are highly preferred.
• PCQI certified
• Experience in Lean Manufacturing/Continuous Improvement is a plus.
• Training in Food Defense preferred.

• Oversee and ensure compliance with all regulatory and company-defined food safety and sanitation standards, systems, procedures and practices. Assists QA/Technical Services Manager in maintaining an effective and compliant food safety and/or HACCP program. Develop programs and procedures with appropriate departments to ensure compliance. Conduct inspections to look for areas of improvement and enforce proper cGMP compliance. Ensure daily compliance to the SQF codes and customer requirements.
• Review daily and shift quality paperwork as completed by operators and technicians. Audits the procedures of lab personnel and other plant staff to ensure quality standards are being met. Train employees and ensure food safety and quality parameters are met.
• Analyze data to determine trends. Manage issues with non-conforming products to ensure proper control, minimizing losses and providing analysis to eliminate future occurrences. Develop a high sense of urgency and proactive approach on issues that could result in a positive financial impact. This may include the accurate maintenance of hold product in M3 to assure one source of information.
• Document Control:
  Develop and implement SOP’s and SSOP’s relevant to the area of responsibility which may include cross-plant development of processes Ensure appropriate documents are stored and approved within the Intelex system. Ensure appropriate personnel are adequately trained to all relevant approved documents.
• Provide leadership and supervision of lab technicians and/or microbiology technicians. Manage goals and objectives for staff. Provide formal and informal feedback through coaching, monitoring and evaluating job results. Hold employees accountable for their actions.
• Provide a high level of technical expertise/support within the facility and externally. Technical expertise includes applied statistics, quality management systems and measurement, consumer or customer complaint analysis and reduction, sanitation, and regulatory requirement processes.
• cGMP’s:
  Ensure compliance to, and enforcement of all company policies and procedures concerning cGMP’s, food safety and all appropriate pre-requisite programs. May include execution of internal GMP audits and review or follow-up for compliance.
• Assist with plant regulatory, customer, and third-party audits by giving tours, explaining plant programs and reviewing documents with auditors.
• Develop and maintain professional working relationships with all internal and external people. Meet with the management team to get directions and pass along information for further food quality and food safety development. Compiles and research data…