Community Manager - Chewelah/Colville
Job in
Colville, Stevens County, Washington, 99114, USA
Listing for:
Catholic Charities Eastern Washington
Full Time
position
Listed on 2026-07-29
Job specializations:
Job Description & How to Apply Below
Location: ColvilleJob Title
This position is responsible for providing leadership and direction to associates at assigned property. Ensuring all support corporate mission and understand roles in achieving established goals. Remain in good standing with agencies associated with property regulatory agreements. Responsible for all phases of property operations, including, but not limited to, the general administration and maintenance of the property; direction and control of all personnel and resources to the end that the property is maintained at all times in good physical condition with a stabilized fiscal operation, providing excellent customer service to residents.
Job Duties /Responsibilities
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
Property and Program Duties:
Create a positive, welcoming, supportive environment for residents, visitors, and property associates.Manage assigned properties by assuring a response to emergency calls, collecting rents, and delivering notices ensuring consistent enforcement of apartment community rules and regulations documenting action.Handle resident complaints in a timely manner (within 24 hours) promptly documenting action.Assure adherence to community policies, implement policy-based sanctions up to and including evictions.Assure the creation of notices for timely non-compliance actions.Review ledgers and submit corrections monthly.Complete monthly reports.Manage Community Dashboard:Resident Activity:- Move in/Move out are timely
- Certifications are on time
- Deposit accounting is complete
Maintenance:- Work orders are being documented and followed up on.
- All unit turns are scheduled, marked as rent ready timely.
Waitlist:- Assist in the maintenance of affordable housing waitlists in accordance with Program specific requirements.
Open Batches:- Rent collection is being monitored and creation of notices for timely pay or vacate notices
Assure accurate paperwork prior to sending compliance as applicable.Screen, review, and approve all applications for submission to corporate.Responsible for delivery of recertification notices to tenants in accordance with Program specific requirementsFollow up on annual re-certifications/renewals after notifications have been sent.Schedule and perform certification appointments with applicants and residents.Prepare move-in files for new residents.Assist Compliance Department in the resolution of discrepancies from certification corrections and documentation of the resolution in accordance with funder requirements.Assure that the cleanliness of common areas is maintained daily, landscaping is in good condition, and minor repairs are completed.Inspect apartments for move-in condition (pre-inspection) and turnover status.Ensure that all maintenance requests are handled in a timely manner and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests.Communicates with Direct Supervisor on the goals for assigned properties to maintain 100% occupancy.Assist with Risk to Tenancy meetings with those in jeopardy of termination due to non-compliance or non-payment concerns.Supervise the work performed by all staff members under your direction.Review all PO's bills and invoices for payment after matching with approvals.Assure rents are deposited daily and maintain petty cash fund monthly.Maintain positive communication daily with Housing Stabilization/Service Staff on resident issues to assure seamless, comprehensive, wrap-around services, as well as seeking opportunities to integrate skills sets with Housing Stabilization/Service Staff, if applicable.Establishes and maintains regular daily office hours, ensuring adequate coverage of each assigned property.Represent Catholic Housing Communities during professional trade events to promote company awareness and excellence while furthering personal network and education.Maintain consistent and reliable attendance with the ability to arrive on time.Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client-protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the appropriate agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.Adheres to the tenants of Catholic Social Teaching and Catholic Doctrine.Perform as a team member to ensure that productivity outcome measures are…
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