Senior User Experience Researcher

City/State:
Tarrytown, New York | Grant Funded:
No | Department: IT - Digital |

Work Shift:

Day | Work Days: MON-FRI | Scheduled

Hours:

8:30AM‑5PM | Scheduled Daily

Hours:

7.5

HOURS | Pay Range: $‑$

Montefiore’s Experience Design and End-User Research team is seeking a Senior User Experience Researcher who is passionate about shaping how people engage with their healthcare journey. This individual contributor conducts strategic research that informs design and product decisions across digital channels. As part of a newly established practice, this role contributes to building and scaling research capabilities across the organization. The Senior User Experience Researcher works closely with peers in design, product, engineering, and change management to uncover user needs and behaviors.

They bring curiosity, analytical thinking, and a collaborative spirit to every project.

• Lead generative and evaluative research across priority business areas and digital channels, including web, mobile, voice, and emerging platforms.
• Develop rigorous research plans and deliver clear, user-centered, actionable insights.
• Recruit participants, create stimuli, develop discussion guides, moderate interviews, program surveys, synthesize findings, and develop reports.
• Set high standards for research quality, clarity, and strategic relevance.
• Contribute to improving research processes, tools, templates, and deliverables to support a scalable research practice.
• Collaborate closely across technology, operations, and clinical teams to integrate research insights into daily work.
• Facilitate workshops using design thinking methods to help solve problems.
• Build strong relationships across the organization to align on goals and priorities.
• Contribute to improving Design and End-User Research team operations.
• Provide research guidance to other Digital team members.
• Actively explore new tools, methods, and approaches to improve research craft and strengthen Montefiore’s research practice.

Minimum 4 years of experience conducting user research for digital products across platforms. Bachelor’s degree in human‑computer interaction, product design, information design, human factors, psychology, social sciences, or equivalent relevant work experience. Advanced skills in qualitative and quantitative research methods, including participant recruitment, research planning, moderation, survey design, synthesis, and reporting. Proven ability to design and execute research plans that deliver clear, actionable insights.

Experience translating complex findings into strategic recommendations for design, product, and executive audiences. Experience evaluating accessibility and inclusive design across channels. Ability to prioritize research based on business value, user impact, and confidence. Strong storytelling and communication skills tailored to diverse audiences. Strong workshop facilitation skills. Demonstrated ability to work independently and effectively navigate ambiguity. Strong track record of building collaborative relationships with cross‑functional partners.

• Experience in healthcare, clinical workflows, or patient-facing digital tools.
• Familiarity with healthcare regulations and standards (e.g., HIPAA, accessibility compliance).
• Experience guiding research for emerging technologies such as AI, wearables, or voice interfaces.
• Experience contributing to service blueprinting and journey mapping.
• Ability to contribute to strategic planning with cross‑functional partners.
• Experience mentoring others in research methods.

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.