Cocktail Server

DUTIES AND RESPONSIBILITIES

• Promote customer service as a priority by being attentive to guests’ needs which includes but is not limited to providing prompt, courteous service, taking and filling food and beverage orders.
• Follows up with existing guests to ensure satisfaction. Assists in resolving any adverse guest issues to the guest’s satisfaction.
• Maintains an appropriate level of stock in wait stations; including but not limited to stocking and filling of coffee, tea, powdered beverages, ice, juices, half and half, whipped cream, sugar, ketchup, soy sauce, silverware, glasses, straws etc.
• Comply with company and department policies and procedures while practicing positive customer and employee relations.
• Maintain assigned section; including but not limited to bussing glasses, dishes and the cleaning of ash trays.
• Assist bartender with the washing of glasses.
• Maintain a professional and neat appearance of work area.
• Maintain a professional and neat personal appearance and represent the company in a positive manner.
• Maintain confidentiality of company and player information.
• Recommend refusal of service to guests due to intoxication, in accordance with Washington State liquor laws and set policies and procedures of the Nooksack River Casino.
• Such other job related duties as may be assigned including but not limited to lounge serving and bartending (if over the age of 21), by instruction from management

• Must be able to obtain and maintain valid Nooksack Tribal Gaming Agency and Washington State Gaming Commission licenses.
• Must be at least 18 years of age.
• Obtain and maintain a Class 12 or 13 Alcohol Servers permit.
• Obtain and maintain Gaming TIPS certification.
• Obtain and maintain a Washington State Food Handler’s permit.

• Previous casino experience.