Customer Service Rep; Chardonnay Ave., Suite

Job Description

Position Description

Position:
Customer Service Representative

Reports to:

Manager

Hours per week: 15-25

Salary/Wage Range: $17.13-$18.00

Benefits: paid sick leave per Washington law, paid family and medical leave per Washington law, other compensation - tips.

Summary Description

Responsible for providing general customer support including answering phone, taking customer orders, keeping work area and customer area clean and stocked, greeting in-store customers promptly and warmly, running errands, operating cash drawer, credit card processing, assist with a variety of other store functions as needed.

• Greet every customer
• Demonstrate a complete understanding of all menu items and ingredients
• Take food orders efficiently and accurately
• Interact with customers to resolve any issues in a friendly, service-oriented manner and relay information to supervisor
• Operate cash register and receive payments from customers in cash or credit card, accurately count and provide change to customer.
• Clean and stock work area and customer area
• Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking temperature of products
• Assist in preparing, cutting and boxing menu items as needed
• Receive inventory, move, lift food and beverage products and supplies

Excellent organization, prioritization, accuracy and time management skills.

• Ability to multitask without losing track of things.
• Ability to stay focused on highest priority activities in a hectic, always-changing environment.
• Maintains high degree of accuracy, completeness, and correctness in all activities. Take pride in your work.
• Requires the ability to bend, twist and stand for long periods, also lift/push objects weighing over 40 lbs.

• Really care about the customer and the experience you are giving them.
• Proactively works to make things happen, can engage assistance from a variety of sources.
• Takes direction and course correction in a pro‑active manner.
• “Can do” attitude toward unfamiliar tasks.
• Like to be part of a team.

• Ability to communicate positively, compassionately and fairly under stressful situations.
• Positive attitude in the face of challenges, uncertainty, and change.

• Strong verbal skills.
• Confidentiality.
• Comfortable using POS system.

All your information will be kept confidential according to EEO guidelines.