Market Center Customer Service Rep

Job Title:

Customer Service Representative I

Department:
Market Center

Reports To:

General Manager, Store Manager, Supervisor

Job Status:
Temporary, Full-Time
- Will not exceed 90 days

Type:
Non-Exempt

Working under the supervision of the Store Manager, the cashier will provide excellent customer service to our customers while operating the register. In addition the cashier is responsible for stocking shelves, maintaining the store appearance, and cleaning.

• Greets all customers and promotes customer service as priority.
• Accurately and efficiently conducts sales for the convenience store according to established policies and procedures.
• Maintains the security of all funds in the register at all times including making timely cash drops to maintain the cash drawer at or below the maximum level.
• Maintains an appropriate level of stock and merchandise at all times in work area to ensure efficient customer service while maintaining the cash register.
• Complies with all company and department policies and procedures while practicing positive customer and employee relations.
• Provides accurate and timely documentation and reporting of department activities and status as requested.
• Conducts sales transactions quickly and accurately. Operates cash register, using scanner by passing UPC bar-coded items to display cost of customer purchases and tax (if applicable) on monitor screen. Enters all transactions into register, accepts payment and accounts for all funds.
• Reviews and checks customer credit cards, strictly following policies and procedures. Obtains electronic or telephone authorization for all charges. Mechanically imprints/embosses all manually entered cards.
• Issues a receipt to all customers and returns the appropriate change to the customer.
• Verifies the age of customers purchasing alcohol or tobacco products.
• Maintains a professional, clean, and neat appearance of store and work area including sweeping, mopping and restroom sanitization.
• Maintains a professional and neat appearance and represents the company in a positive manner.
• Such other job related duties as may be assigned by instruction from Management.
• Complete the shift check-in procedures before starting the shift and complete check-out procedures at the end of the shift.
• Be alert to shoplifting prevention procedures.
• Report any equipment (coffee machines, microwaves, refrigerators, gas pumps, lights, plumbing fixtures, etc.) which are not working to your station manager.

Because of the Market Center’s commitment to customer service, each employee may be expected to perform a wide range duties from time to time. Such duties may or may not be related to their regular responsibilities.

• Indian Preference Policy applies to this and all positions with the Nooksack Indian Tribe.

• Obtain and maintain TIPS for off-premises Certification
• Must be a minimum of 21 years of age.

• Should have knowledge of, or ability to use, the following machines and or equipment: POS machine, calculator, cash register, Lotto machine, pricing gun, gas pump console, grill, deep fryer, oven, cleaning equipment and supplies.
• Must be alert and able to identify a hazard, should one occur, in order to avoid it by reporting immediately or, if directed, by taking corrective measures.
• Must be able to read, write and speak English
• Ability to perform basic math skills and make change accurately.
• Ability to operate Drop Safe
• Knowledge of Cigarette, Tobacco and Liquor stock
• Ability to communicate with all levels of employees and customers
• Ability to multi-task
• Must be able to work as a Team member
• Ability to deal with a high volume of people

• Must pass alcohol/drug test at time of hire and throughout employment.
• Must pass criminal background check at time of hire and periodically thereafter.
• Must be able to work when monitored by Surveillance cameras.
• Must be able to work various shifts including nights, weekends, and holidays.

• Must have and maintain throughout…