Showroom Manager

Join our team at Total Plumbing Supplies, a respected independent builder’s merchant serving the Southeast since 2001. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

To manage and grow the showroom area of the builders merchants ChardTPS Chard by providing excellent customer service, driving sales, and ensuring the showroom is well‑maintained and presented to the highest standards. You will lead the showroom team, engage with trade and retail customers, and promote kitchen, bathroom, and interior products.

• Oversee day‑to‑day operations of the showroom
• Greet customers and provide expert advice on product ranges (kitchens, bathrooms, tiles, flooring)
• Work with trade professionals, architects, and retail clients to understand needs and suggest solutions
• Design and present layouts using CAD or design software (if applicable)
• Manage customer quotations, orders, and follow‑ups
• Drive sales performance and meet or exceed targets
• Train, support, and lead showroom staff
• Maintain showroom appearance and merchandising to reflect current trends and promotions
• Coordinate with suppliers and the warehouse to ensure product availability
• Handle customer complaints and resolve issues promptly
• Maintain accurate records and report on showroom activity and performance

• Proven experience in showroom sales, ideally in builders merchants or related industries (kitchens, bathrooms, interiors)
• Strong interpersonal and communication skills
• Commercial awareness and sales focus
• Team leadership or supervisory experience
• Excellent customer service and problem‑solving abilities
• Product knowledge in construction/interiors (tiles, bathrooms, joinery, etc.)
• Experience using POS and CRM systems
• Knowledge of CAD or design software is a plus
• Full Driving Licence

Week: 1 – Monday to Friday 08:30‑17:00

Week: 2 – Monday to Friday 08:30‑17:00, Saturday 08:00‑12:00

• Competitive salary
• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Employee assistance program
• Perks Membership (Discounts available in a variety of retailers)
• Branded Uniform

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Total Plumbing Solutions, apply now for the Showroom Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.