Seasonal Retail Agent – Goods & Apparel

Responsibilities

• Provide friendly, knowledgeable, and attentive service to all customers, assisting them with product inquiries, sizing, styling advice, and purchases.
• Meet and exceed sales goals by effectively communicating product features and benefits, upselling additional items, and driving customer satisfaction.
• Process transactions accurately and efficiently using point-of-sale (POS) systems, handling cash, credit, and other forms of payment securely.
• Assist with maintaining a clean, organized, and visually appealing store environment, including restocking merchandise, arranging displays, and ensuring product availability.
• Stay informed about current trends, product offerings, and promotions to provide accurate information and recommendations to customers.
• Work collaboratively with team members to achieve store objectives, including participating in meetings, training sessions, and special projects as required.
• Follow company policies and procedures regarding store operations, safety guidelines, and inventory management to ensure compliance and minimize shrinkage.
• Assist with receiving, unpacking, and organizing merchandise shipments, conducting regular inventory counts, and identifying discrepancies to ensure accurate stock levels.
• Address customer inquiries, concerns, and complaints promptly and professionally, escalating complex issues to management as needed to ensure swift resolution and customer satisfaction.
• Performs other duties as assigned.

• High School Diploma or equivalent work and educational experience.
• Previous customer service or retail experience required.
• Available to work shifts as needed, including evenings, weekends, and holidays, to accommodate fluctuating business needs and staffing requirements.
• All candidates must pass a background check prior to employment.
• Ability to lift, carry, push, pull, or move objects up to 25 pounds frequently and up to 50 pounds occasionally.
• Frequent, bending, kneeling, and reaching.
• Ability to stand and walk moderate distances for the entire shift.

• point-of-sale (POS) systems
• inventory management
• transaction processing

• customer service
• communication
• team collaboration
• problem-solving
• attention to detail

• High School Diploma