Seasonal Retail Agent

Responsibilities

• Become knowledgeable about our merchandise through hands–on play, research, and guidance from our team lead.
• Demonstrate products, answer questions, and make personalized recommendations to enhance the shopping experience.
• Process sales transactions accurately and efficiently, including cash, card, and gift card transactions.
• Provide gift wrapping services promptly upon request.
• Offer assistance in retrieving items for customers, even if they are out of reach.
• Maintain cleanliness and organization throughout the store, including the sales floor, stockroom, and checkout areas.
• Restock merchandise as needed and ensure displays are attractive and well–maintained.
• Keep running lists of inventory needs, customer suggestions, and ideas for product expansion or events.
• Receive shipments, unpack boxes, and process new merchandise according to instructions.
• Merchandise and display items creatively to enhance the overall store aesthetic.
• Assist customers with remote purchases and shipping arrangements as needed.
• Adhere to opening and closing procedures with attention to detail and consistency.
• Perform other duties as assigned.

• High School Diploma or equivalent work and educational experience.
• Previous customer service or retail experience required.
• Sales and customer service experience preferred.
• Basic computer skills for POS transactions and inventory management.
• Cash handling experience.
• Ability to wrap gifts neatly and efficiently.
• Understanding of merchandising principles.
• Basic math skills for calculations.
• Art, design, or photography skills are a plus.
• A good sense of humor is highly appreciated.
• Available to work shifts as needed, including evenings, weekends, and holidays, to accommodate fluctuating business needs and staffing requirements.