Retail Sales Representative , II, and III

Retail Sales Representative I, II, and III

Wave Broadband is seeking dedicated Retail Sales Representatives to join our team in Stanwood, WA. The role focuses on selling internet, WiFi, mobile, and TV services to customers while building strong relationships and driving sales.

• Sell targeted products and packages and effectively communicate system prices, channels, services, and packages to customers and potential customers.
• Demonstrate Astound’s products and services to inbound customer traffic at the retail center.
• Communicate current promotions and offers to all potential customers.
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs.
• Review customer’s current level of service and introduce new services as appropriate.
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive.
• Seek opportunities with customers to enhance the company’s image while maintaining a neat appearance, showing respect, and respecting the customer’s property.
• Provide accurate and efficient feedback on customer issues, improving personal technical knowledge and understanding of all services and equipment.
• Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries.
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
• Process installation, service change, disconnects, and trouble call work orders according to departmental policies and procedures.
• Receive customer payments, give receipts, enter payments to customer accounts, and accurately balance cash drawer on a daily basis.
• Track sales progress and document productivity on sales forms and reports as provided by the company.
• Ensure all required paperwork is legible, complete, and submitted in a timely manner.

• Phone customer support or service background in a call center environment preferred.
• Strong interpersonal skills with the ability to relate to customers, peers, and management.
• Bilingual skills a plus.
• Friendly, enthusiastic, and outgoing demeanor.
• Demonstrated thorough knowledge of cable and data products and services.
• Ability to learn and retain new information and concepts quickly.
• Demonstrated ability to diagnose and solve problems.
• Exhibits the ability to follow direction and possess the ability to follow through.
• Displays proven good judgment and proactive decision-making skills.
• Must possess the ability to adapt to change.
• Cable Television industry experience preferred.
• Telecommunications experience preferred.

This position will be based in Stanwood, WA with the ability to travel to the nearest office and field as needed.

• 401k with employer match.
• Insurance options including medical, dental, vision, life, and STD.
• Paid Time Off/Vacation: 80 hours per year, increasing based on tenure.
• Paid Holidays: 7 days per year.
• Paid Sick Leave based on state and local ordinance.
• Tuition reimbursement program.
• Employee discount program.

• Retail Representative I: $17.00 - $23.80 per hour
• Retail Representative II: $17.85 - $24.99 per hour
• Retail Representative III: $19.68 - $27.55 per hour

Astound is an Opportunity Employer. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth, and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

For California candidates, see the CCPA Employee Privacy Policy:

We will consider qualified applicants with arrest and conviction records.

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Washington for this position, plus opportunities for bonus, benefits, and commission if applicable, is: