Project Liaison

Overview

Mondoluce is one of Australia s leading architectural lighting suppliers, partnering with architects, designers, engineers and electrical contractors to deliver innovative lighting solutions across a diverse range of commercial projects. We are looking for an organised, proactive and customer-focused Project Liaison to become an integral part of our WA team. This role is suitable for someone with experience in the electrical, lighting, construction or building products industry who enjoys working closely with customers, suppliers and project teams to ensure projects run smoothly from quotation through to completion.

As our Project Liaison, you ll support our sales and project teams by coordinating and processing orders, liaising with suppliers, and ensuring customers receive outstanding service throughout every stage of their project. No two days are the same—you ll juggle multiple projects, build relationships with customers and suppliers, and help ensure projects are delivered accurately and on time.

Experience working with electrical wholesalers, electrical contractors, or within the lighting or construction industries is highly regarded.

• Prepare and issue customer quotations using our ERP system
• Maintain project pipelines and quotation reports
• Source supplier pricing for custom products and volume discounts
• Liaise with suppliers to ensure product specifications are accurate
• Maintain organised electronic project files and documentation

• Process customer orders accurately
• Prepare and distribute product data sheets for approval
• Issue purchase orders to suppliers
• Send order confirmations and updates to customers
• Coordinate supplier production, shipment schedules and delivery dates
• Work closely with our warehouse team to coordinate deliveries

• Respond professionally to customer enquiries via phone and email
• Manage shared customer service and quotation inboxes
• Coordinate Goods Return Authorisations (GRAs)
• Process sample requests and maintain sample registers
• Assist customers with product selection and technical enquiries as knowledge develops
• Attend customer meetings, site visits and industry events when required

You re someone who enjoys building relationships, solving problems and keeping projects organised. You take pride in delivering exceptional customer service, communicate confidently with a wide range of people, and enjoy working in a fast-paced environment.

• Minimum 2 years  experience in a project support, project coordination, internal sales, customer service or sales administration role
• Excellent customer service skills
• Strong written and verbal communication
• High attention to detail
• Excellent organisational and time management skills
• Strong Microsoft Office skills
• Ability to manage multiple priorities simultaneously

• Experience working with electrical wholesalers or electrical contractors
• Experience with in the lighting, electrical, construction or building products industries
• Knowledge of lighting products and specifications
• Ability to interpret construction drawings, luminaire schedules and perform take-offs
• Familiarity with ERP systems
• Understanding of electrical industry terminology

At Mondoluce, you ll become part of a collaborative team that values innovation, quality and exceptional customer service.

• A supportive and friendly team environment
• Opportunity to work on exciting commercial lighting projects
• Exposure to leading architectural lighting brands
• Ongoing learning and technical development
• A varied role with plenty of customer interaction
• Long-term career opportunities within a growing business

If you re looking for a rewarding role where you can combine your organisational skills, customer service expertise and project coordination experience, we would love to hear from you.

To apply, please submit your resume via SEEK.