Support Specialist

About VOAWW:

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

Benefits (Full time):

Vacation and Sick Time:
Vacation up to 200 hours, Sick time up to 108.64 hours

Competitive compensation

Holidays: 8 paid per year + 2 paid floating holidays

Medical, Dental, and Vision Health Savings Account (HSA)
Flexible Savings Account (FSA) medical & dependent care

Free Employee Assistance program
403(b) Retirement Plan matching

Professional Development opportunities

General Function:

The Support Specialist provides resource navigation, case management, and ongoing support services to individuals, families, youth, and community members through the Community Resource Centers. This position works alongside participants to identify barriers, develop goals, connect to resources, and provide follow-up support that promotes stability and self-sufficiency.

Working within Integrated Community Services (ICS), the Support Specialist collaborates with Community Resource Center staff, volunteers, community partners, and other ICS programs to coordinate services, address community needs, and improve access to resources. This position also represents the Community Resource Centers through outreach and community engagement while fostering a welcoming and respectful environment for participants and visitors.

Principal

Activities:

Provide resource navigation, case management, and support services to participants in person, by phone, and through other communication methods.

Conduct participant assessments to identify strengths, needs, goals, and barriers to stability and self-sufficiency.

Develop individualized action plans and provide ongoing follow-up, support and coordination of services to assist participants in reducing barriers and achieving identified goals.

Assist participants with accessing resources, including completing applications, scheduling appointments, gathering documentation, and navigating service systems.

Maintain accurate, timely, and confidential participant records, case notes, service documentation, and required data in applicable case management and database systems in accordance with organizational policies, program standards, and funding requirements.

Build and maintain collaborative relationships with community partners to improve access to services and resources for participants.

Support and participate in community outreach activities, resource fairs, tabling events, presentations, and other public engagement opportunities to increase awareness of Community Resource Center services, Integrated Community Services, and Volunteers of America Western Washington.

Work collaboratively with Community Resource Center staff, other Integrated Community Services programs, volunteers, and community partners to coordinate services and address participant needs.

Provide feedback and recommendations to the Site Director regarding community trends, participant needs, service gaps, and opportunities for program improvement.

Assist in researching community needs and identifying opportunities for new programs, partnerships, services, and volunteer engagement.

Perform administrative duties including maintaining resource information, preparing reports, processing paperwork, and supporting program operations.

Perform other related duties as assigned.

Effect on End Results:

Participants receive timely, coordinated, and ongoing support that reduces barriers and promotes stability and self-sufficiency. Effective collaboration and community engagement…