Warehouse Delivery Manager

Location: Joint Base Lewis McChord

The Lighthouse for the Blind, Inc. transforms the lives of people who are blind, Deaf Blind, and blind with other disabilities. Through employment opportunities, we are a catalyst for empowerment. We foster self-confidence and instill a life changing affirmation that independence is possible. From our expertise in cutting-edge technology to our understanding of mobility, we help people who are blind and Deaf Blind live fulfilling lives.

We believe everyone, no matter their vision abilities, deserves to experience the power of employment. Our goal for each person we reach is to ignite a fire of determination that is centered on the reality that blindness doesn’t define who you are or how you choose to live.

We are currently seeking a person who identifies strongly with our mission and core values to join our team in Ft. Lewis, WA as a Warehouse Delivery Manager. This is an ideal role for someone who is self-motivated, extremely organized and who has management experience in a retail or wholesale environment. Prior military experience is also strongly preferred.

Purpose:

Responsible for delivery and superior customer service for orders and online order management. Support the daily operations of warehouse operations to meet the ongoing supply needs of customers. Manages a team of drivers and daily routes on and around the assigned area. Receives, inspects, verifies, labels, loads and unload truck, and prepares merchandise for delivery. Provide excellent customer service and support.

Responsibilities:

Plans and dispatches drivers on assigned routes to conduct deliveries.

Receive merchandise, verify quantities, sign for delivery, and record receipt of merchandise on delivery log.

Monitor and process daily invoices

Work closely with Administration Team to resolve order and customer issues and address e-commerce inquiries

Ensure proper billing practices are adhered to.

Interacting with store customers, taking their suggestions and comments.

Maintains inventory records for accuracy.

Hires, motivates and mentors employees.

Maintains store staff by recruiting, selecting and orienting.

Provides corrective actions when need.

Organizes orientation and other training activities.

Responsible for employees schedules.

Inspect product, verify product description and quantities against purchase order and pack slip. Create missing pack slip, when not accompanied with shipment.

Performs duties as a driver as needed.

Assure product is in undamaged and in sellable retail packaging.

Document on pack slip any damaged merchandise, missed-shipped items or any other problems; take required action to solve the problem with shipper or vendor.

Update quantities in computer system to accept receipt of merchandise.

Date and sign pack slip and file with daily receiving log.

Break packages down into sellable units of measure.

Correctly identify and assign bar codes into the item record.

Prepare back ordered items for shipment or pick–up as indicated.

Run daily reports.

Ensure products are received for next day delivery.

Sort freight, load truck, and verify packages against shipping documents.

Responsible for pick-up of returned merchandise.

Must complete appropriate paperwork, gather signatures, account for receipts.

Process freight received in computer system

Deliver catalogs and assist customers as needed.

May prepare monthly reports that track vehicle condition, mileage and expenses.

Performs routine inspections on vehicles, forklift, and pallet jack. Schedules maintenance or repairs as needed.

Responsible for the drivers, vehicles, and its contents.

Operate vehicles in a safe, lawful and courteous manner.

Maintains building security by assuring all exit points are locked or manned during business hours and may lock or check all locked doors at the close of business.

Keep management informed regarding delivery performance, staffing/operational issues, and customer concerns, etc.

Submits requests for supplies and equipment.

Maintains a clean, safe and organized work area.

Attention to housekeeping and organization safety.

Complies with all Lighthouse and warehouse policies and procedures.

Complies with all motor vehicle regulations.

Complies with safety…