Warranty​/Ins Administrator

## Warranty/Ins Administrator Apply locations:
Wasilla CJD, Wasilla, AK 99654time type:
Full time posted on:
Posted Todayjob requisition :
R109809## Dealership:

L0252 Lithia Chrysler Jeep Dodge Ram of Wasilla#
** Lithia Chrysler Jeep Dodge Ram of Wasilla**### ###
** Warranty/Ins Adminstrator
***
* Schedule:

** Full-time  
** Pay:** $20.00 - $25.00/hourly

We are looking for a motivated and detail-oriented Warranty/Insurance Administrator to join our team! As part of the
** Lithia & Driveway family**, the largest automotive retailers in the natin. We are committed to providing outstanding customer service and creating growth opportunities for our employees.

If you thrive in a fast-paced dealership environment, enjoy staying organized, and take pride in providing accurate and timely support, this could be the perfect opportunity for  this role, you will work closely with our
** Service
* * and
** Accounting
* * teams to process warranty claims, maintain records, and ensure all manufacturer and insurance documentation is completed efficiently and correctly. We are looking for someone with strong communication skills, a positive attitude, and the ability to multitask while delivering excellent internal customer service.
** What You'll Do
*** Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturer’s warranty policies and procedures as outlined in appropriate manufacturer’s Warranty Policy and Procedure Manuals.
* Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
* Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.
* Book the appropriate technicians for the hours earned on the operations performed.  Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
* Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.
* Process all warranty claims in a timely manner, as the repair orders are closed.
* Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
* Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
* Maintain a record of all claims submitted, returned/rejected, or paid and their current status.
* Become familiar with and administer the manufacturers and after-market warranty company policies and procedures.
* Establish and maintain positive and productive relationships with the manufacturer’s representatives and the representative of any approved aftermarket company with which the dealership conducts business.
* Report any abuse or possible fraudulent manipulation of warranty claims or repairs to department management.
* Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff.
* Ensure that all deductibles are properly documented so they are collected from the customer at the time of delivery.
* Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer.
* Provide a daily report to the Service Manager regarding claims status.  Point out any claims requiring special attention.
* Arrive and depart from work at the hours designated by the service management.
* Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
* Back-up service cashier as needed.
* Answer phones promptly and in a friendly manner using the Lithia phone protocol.
* Maintain organized and clean work area.
** What You'll Bring
*** Strong attention to detail
* Sense of urgency
* Excellent communication
* Mathematics – ability to solve basic math calculations.
* Basic computer skills
** We offer best in class industry benefits:
*** Competitive pay
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and…