Health Administrative Assistant Itinerant

Summary:

This position requires a punctual, dependable individual who shall maintain strict client and program confidentiality along with knowledge of office practices and procedures. As a person of contact with the clinic, this individual must possess a professional attitude, including a pleasant personality, professional appearance, and grooming which conforms to general business standards. Under the direction of the Regional Office Manager primary responsibilities include administrative support tasks and maintenance of patient and administrative records.

Essential Duties and Responsibilities:

Answer a multi-line telephone system in a prompt, pleasant and professional manner

Screen, route, and refer calls as needed

Provide general information about available services

Greet patients and other customers promptly and courteously

Maintain strict client and program confidentiality and excellent customer service for patients and other customers

Schedule patients for clinic appointments

Coordinate and follow up with patient referrals and other services

Registration and verification of eligibility for services and third party resources

Retrieve and maintain medical records for all patients receiving care and utilize the Electronic Medical record

Enter data, maintenance and timely submission of required patient encounter forms, patient data, statistical reports and other required documentation

Initiate and/or coordinate referrals for Contract Health Services, Medicaid travel or other assistance as required

Assists in preparing and delivering outgoing and incoming mail in accordance with established procedures

Operate and maintain a variety of office equipment including, but not limited to, multi-line phone system, laser printers, a fax machine, Xerox copier machines, postage meters, and computers.

Document maintenance needs on all office machines coordinate repair requests with Regional Office Manager Track and maintain a data base of client information for coding, and statistical reports

Ensures complete demographic and medical record is maintained on each patient and updated frequently

Assists with the preparation and coordination of conferences, meetings, community events and/or accommodations for providers

Monitor and coordinate with Regional Office Manager re: ordering and stocking of office supplies

Ensure office, reception and desk areas are maintained in a clean, organized and professional manner

Perform other duties as assigned

Work

Conditions:

Chugachmiut employees strive both for excellence and integrity in the services they provide in accordance with our Employee Values Statement. We use Quality Improvement tools for managing process and quality criteria for measurement of effectiveness. Effective communication in the workplace and a commitment by employees to share problems with the purpose of solving is essential.

Hours of work are Monday to Friday, 8:30a.m. to 5:00 p.m. on-call as an itinerant. Chugachmiut maintains a drug free/non-smoking environment. Occasional travel to the villages of the region is required. Employee must be willing and able to travel in light aircraft.

Qualifications:

High School graduate or GED required.

Experience in general office practices or medical office preferred

Basic computer skills required

Knowledge, Skills, and Abilities:

Knowledge of office practices and procedures and ability to follow established policies.

Knowledge of electronic scheduling programs and multi-line phones

Ability to multitask and work with a variety of office equipment.

Ability to produce accurate and timely work Knowledge and skills in word processing, computer applications, data base
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