Case Manager

Basic Function

Performs a variety of administrative functions. Process and maintain consumer files and database, ensure consumer files follow State and Federal Regulations

• Primary contact for Consumers/Legal Representatives/Guardians and family members
• Prepare documentation and attend Consumers initial and annual assessments
• Process New Consumer intake documentation
• Request Verification of Diagnosis (VOD) Qualifying Diagnoses Certification (QDC) from consumers doctor(s)
• Request/Process Consumer supplies per request to vendors (Geneva Woods etc.)
• Request/Process Consumer products such as Life Line Services
• Fax completed documentation to the State of Alaska to process information
• Complete Consumers sample timesheet (PCA/Waiver) for signature
• Prepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of Alaska
• Assist Consumer with hiring/firing Personal Care Assistant(s)/Caregivers
• Participate in consumers Fair Hearings
• Write and process expedited assessments and amendments
• Process incoming and outgoing transfers
• Schedule and attend Home Visits with Consumers two times per year for PCA or quarterly for waiver clients
• Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed
• Ensure program compliance, safety procedures contracts, and State and Federal regulations
• Handle confidential and sensitive information with poise, tact, and diplomacy
• Complete Critical Incident Reports/fax to the State of Alaska within 24 hours
• Organize and prioritize large volume of information and assignments, including paper and electronic filing through network server
• Work independently and within a team on special and ongoing projects when necessary
• Projects a positive image of organization and conduct one’s self professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization
• Perform all other duties as assigned
• Assist Office Manager, Executive Director and Care Coordinator Administrator and CEO as needed

• Strong interpersonal skills and customer service
• Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records
• Knowledge of various Microsoft software applications, such as MS Word, Ms Excel. Must type 65 wpm
• Multi-line phone, copiers and fax machines
• Effective written and oral communication skills
• Ability to consistently be at work and on time
• Ability to maintain a confidential working relationship
• Excellent personal organizational skills
• Ability to follow oral and written instructions
• Ability to communicate effectively and maintain a positive attitude

• Must have a high school diploma or GED with 2 years’ experience in the Healthcare Field
• Must be at least eighteen years of age and have a valid Alaska Driver’s License
• Must be able to pass a Criminal Background Check
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrative poise, tack, and diplomacy
• Must be able to interact and communicate with individuals at all levels of the organization
• Must have knowledge of a variety of computer software applications, word processing, spreadsheets, database and presentation software (Microsoft Outlook, Word, PowerPoint and Excel)
• Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

• Ability to work in an office setting
• Position may require extended hours including evenings and weekends, travel to client’s residency