Social Services Associate - Wasilla; PCN

Social Services Associate

This position is open to Alaska residents only. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for a full-time Social Services Associate located in Wasilla, Alaska. What you will be doing includes:

-Prepare and transmit case documentation to legal representatives for discovery to include gathering, organizing, and forwarding confidential documents/materials in a timely and accurate manner to support the legal process.

-Process records requests from internal and external parties. This involves locating and retrieving necessary case documentation, preparing the material for paralegal review, and coordinating its timely return and distribution to requestors once red actions are complete.

-Provide skilled and reliable coverage for front office reception. This includes greeting clients and visitors, answering and routing phone calls, managing incoming and outgoing documents, and offering general clerical support to maintain smooth and professional office operations.

To succeed in this position, the ideal candidate will be detail-oriented, organized, professional in language and presentation, and able to manage multiple time-sensitive tasks in a fast-paced environment. Strong communication skills, critical thinking, reliability, initiative, and the ability to adapt to dynamic work demands are essential.

Our organization, mission, and culture

The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The mission of the Office of Children's Services is:
Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes. Everything we do is underpinned by our core values.

Benefits of joining our team

The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve.

Your first 6 months in the agency are probationary and considered a training period, with formal and on-the-job training with your supervisor and your colleagues.

Full-time benefits of this position include but are not limited to:
Insurance Benefits;
Retirement Benefits;
Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.

Working environment you can expect

This position is in the Wasilla Field Office, conveniently located next to many services and shopping, including Carr's-Safeway.

Our teams are built on a strong work ethic and high ethical standards. We believe in treating all people with dignity and respect while fostering a culture of honesty, organization, self-motivation, and accountability.

This is a high-volume, fast-paced environment where employees regularly manage multiple priorities, adapt to changing circumstances, and make sound decisions while maintaining accuracy and professionalism. Successful team members thrive in a dynamic setting, can multi-task effectively, and remain focused on delivering quality service while contributing to a positive, supportive, and upbeat workplace.

The Office of Children's Services requires staff to work overtime when operational needs are deemed necessary. OCS staff are considered essential staff and are expected to report to work during pandemics, natural disasters, and other emergency situations. At the same time, the agency recognizes the importance of employee well-being and is committed to supporting a healthy work-life balance whenever operationally feasible.

For information on the Wasilla community (including schools, hospitals, housing) please review the Alaska Community Profiles.

We are seeking a candidate with the following competencies: