Nordic Spa Concierge

Simple. Inclusive. Natural. Social. NORDIC SPA CONCIERGE

Location:

Girdwood, Alaska. Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests.

We are seeking a Spa Concierge to deliver excellence in service and support our brand standards while achieving key financial goals. You will play a critical role in creating relaxation experiences without rules, welcoming guests, and ensuring a serene environment.

View our experience:

• Competitive wages plus monthly bonus incentives
• Ski pass for the winter season
• PTO + personal days
• Medical & dental health plan
• On‑site accommodation or commuter allowance
• Discounts on retail products and spa services
• Resort‑wide discounts

• Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings
• Ensure a seamless first impression from curb to front desk
• Greet guests with immediate eye contact and a genuine greeting to create a sense of community and acceptance
• Provide unique spa experiences with thorough knowledge of hydrotherapy, services, products, and offerings
• Maintain accuracy and attention to detail when making reservations or checking in
• Maximize locker utilization and average spend per locker occupied to achieve daily success metrics
• Boost revenues and guest satisfaction by monitoring and responding to inquiries, wait lists, emails, and phone calls
• Maintain reception, retail, and relaxation spaces clean, restocked, and tidy throughout the shift
• Complete assigned tasks on time and to quality standards often without follow‑up
• Keep spaces clean, organized, and well‑maintained to support guests’ experience of ease
• Follow checklists and processes to support spa values of peace and respect for guests’ desire to be at peace
• Demonstrate personal communication, interaction, and behavior that welcomes everyone and promotes equality
• Support a collaborative workplace to further community, common goals, and acceptance
• Communicate honestly, embodying the core value of honesty in commitment and action

• Post‑secondary certifications, diploma or degree an asset
• 3+ years of management experience in hospitality or spa industry
• Excellent verbal and written communication skills
• Advanced Microsoft Office skills
• Comfortable with technology and open to new learning
• A passion for mental and physical wellness
• Previous spa, hospitality, guest service or retail experience preferred
• Excellent guest service, communication, and organizational skills essential
• Previous reservation software and POS experience preferred
• Ability to focus on attention to detail, remaining professional and courteous at all times

This position includes a variety of shifts: early mornings, late evenings, weekends and holidays. It is set in a fast‑paced environment with high levels of interaction with guests, employees, business partners, and stakeholders. Working outdoors in mountain weather with temperatures ranging from
-30 °C (‑22 °F) to +30 °C (86 °F).

Set within the jaw‑dropping scenery of Alyeska, the brand new Nordic Spa invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning boreal forest surroundings, rest in saunas and steam rooms, indulge in massage therapy, and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.