Customer Service Lead

Spanish Customer Service Lead (TX//NV)

Full‑time remote role for residents of Texas, Idaho, and Nevada. Supports the customer service team by training and developing representatives, handling escalated calls, chats, and emails, and ensuring excellent customer support while meeting company policies and standards. This role may require working weekends and follows a schedule of Tuesday–Saturday, 5 AM–1:30 PM PST.

• Train and develop a team of customer service representatives.
• Review email, chat, and phone call communications ensuring that company policies and ideals are upheld.
• Handle escalated customer calls, emails, and chats as needed.
• Respond to customer questions and comments via phone, email, and live chat with speed and professionalism.
• Answer inbound telephone calls and provide excellent customer support.
• Research and resolve complaints to ensure customer retention and satisfaction.
• Follow up on all written correspondence and, when necessary, escalation to the customer service manager on duty.
• Coordinate and follow up with other departments to ensure problem resolution and promote a customer‑satisfied environment.
• Navigate proficiently through multiple systems.
• Keep current and train customer service representatives with all new policies and procedures.

• Ability to work in a team environment.
• Ability to give and receive honest and direct feedback.
• Strong customer orientation with a desire and willingness to help.
• Strong verbal and written communication skills.
• Ability to work in the intensity of a high‑volume inbound call center while upholding the highest quality standards for individual output.
• Knowledge of apparel construction and fabrication and various fashion categories.
• Ability to work required overtime when business needs warrant.
• Schedule flexibility to accommodate changing shifts.
• Ability to work autonomously in a virtual environment.
• Must be reachable and available by telephone, email, and instant message during work hours.
• Ability to meet set productivity standards on an ongoing basis.
• Must have a dedicated quiet and distraction‑free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor).
• Reliable internet speed of 50 Mbps or greater with an Ethernet connection (Wi‑Fi not permitted).
• Ability to use the majority of the Internet bandwidth for work without sharing it with others.

• Experience with Microsoft Word and Excel.
• Typing speed of 50 words per minute or greater.

• Some college education.
• At least 2 years of customer service, help desk, or call center experience in a retail environment.
• At least 1 year of team leadership experience.
• Typing speed of 60 words per minute or greater.
• Working knowledge of website navigation.
• Experience with Microsoft Word and Excel.

A successful candidate works well in a dynamic environment with minimal supervision and is ready to adapt each day to keep the team on its toes and excited to come to work.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. The current base hourly/salary range is $26.00/hr to $28.00/hr.