Express Lube Advisor

Dealership & Compensation

Dealership: L0252 Lithia Chrysler Jeep Dodge Ram of Wasilla / Lithia Chrysler Jeep Dodge of Wasilla – Express Lube Advisor

Pay:
Commission plan with base and incentives.

Schedule:

Weekend availability required.

We are searching for a highly motivated and experienced Express Lube Advisor to join our award-winning team in Wasilla. Join a fast‑growing auto retailer that provides comprehensive training and continuous support.

• Answer incoming telephone calls courteously in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process: greet customers professionally, identify concerns, offer resolutions, communicate service details, assess needs via vehicle walk‑around, obtain service agreement, and offer a multi‑point inspection.
• Create accurate repair orders using the ADP system.
• Follow the Interim Customer Contact (ICC2) process: provide accurate estimates supporting upfront pricing guarantee; obtain approval for findings and additional service requests.
• Dispatch repair orders to technicians using department dispatch policy and cost‑control methods; communicate service requirements clearly.
• Follow up with customers during service to keep them informed of status.
• Follow the Customer Delivery (CD) process: receive and process cash or credit payments; deliver vehicle promptly and professionally; complete the Sales‑to‑Service process by welcoming customers and explaining services provided.

• Strong attention to detail and sense of urgency.
• Excellent communication skills.
• Typing efficiency for entering repair orders.
• Basic mathematics for calculating service costs and saving cash.
• Basic computer skills.
• Acceptable driving record and a valid driver’s license in your state of residence.
• High school graduate or equivalent, 18 years or older.

• Competitive pay.
• Medical, Dental and Vision plans.
• Paid holidays & PTO.
• Short and long‑term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Vehicle purchase discounts.
• Wellness programs.

We are a drug‑free workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.