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Managed Services CSM Retention, Unlimited PTO

Job in Wasilla, Matanuska-Susitna Borough, Alaska, 99623, USA
Listing for: Model N
Full Time position
Listed on 2026-06-19
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Position: Managed Services CSM | Growth, Retention, Unlimited PTO
A leading technology company is seeking a Customer Success Manager to enhance customer relationships and drive value from managed services. This role requires a strategic mindset for managing customer expectations and ensuring service delivery excellence. Ideal candidates will have over 5 years of experience in customer success within SaaS environments, strong communication skills, and the ability to identify growth opportunities.

The role includes monitoring customer satisfaction and leveraging data to drive improvements.
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