Customer Service Manager Homecare

Job Details

Title: Customer Service Manager Homecare

Location: US-AK-WASILLA

Pay: USD $26.00 – $27.00 per hour

Requisition :

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Self-motivated professional with prior scheduling and management or supervisory experience.
• Thrives in a fast-paced environment and manages client or employee needs with urgency.
• People-person, friendly, compassionate, building positive relationships.
• Experienced communicator and problem solver, well-organized.

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements).
• Accountable, reliable, and able to work independently with good judgement.
• Valid driver's license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

• Great company culture.
• Competitive pay with daily pay options available.
• Tuition reimbursement and campus partnerships.
• Flexible work schedules close to home.
• Retention and referral bonuses.
• Benefits, Supplemental Plans, EAP, and 401K participation.
• Career growth and development opportunities.

USD $26.00 – $27.00 / Hour