IT and Maximo Support Specialist

Position

IT and Maximo Support Specialist – Exempt, Full‑Time, Day Shift.

Anchorage, Alaska – Joint Base Elmendorf‑Richardson.

$91,321.60 – $ per year.

• Medical, Dental, Vision
• 401(k) retirement plan
• Life & Short‑Term Disability Insurance
• Flexible Spending Accounts (medical and dependent care)
• 11 paid federal holidays
• Accrual of 12 paid days of vacation at the start of employment
• Paid sick leave
• Potential shared earning bonus
• Tuition assistance after 1 year of employment and potential scholarships for qualified dependents
• Professional development and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP) and wellness program
• Public Service Loan Forgiveness eligibility for full‑time employees

• Support site users with IT device, networking, and business system support, including Maximo, EZMAX, and Workday.
• Ensure high availability of EZMAX on iPad devices for Field Technicians.
• Collaborate with central IT to maintain reliable, secure network, applications, and devices for all site users.
• Assist with property accountability of issued and deployed IT assets.
• Provide support for IBM Maximo mobility (EZMaxMobile) – device configuration, training, and issue ownership.
• Resolve issues directly or coordinate with the Maximo Programmer/Analyst team.
• Understand core IBM Maximo applications and support mobile and desktop users.
• Identify Tier 2 issues and opportunities, escalating to the Maximo team as needed.
• Maintain ownership of reported issues until resolution.
• Develop and maintain basic Microsoft Power BI reports and dashboards.
• Conduct biweekly Maximo sessions for assigned sites, facilitating issue tracking and prioritization.
• Create and present training curricula tailored to software modules and user needs.
• Gather requirements and discover processes for application/device support.
• Schedule and manage tasks while creating business intelligence reports.
• Leverage innovation and data management to maximize value and improve user experience.
• Collaborate with technical consultants, site managers, and executives, demonstrating strong communication and relationship‑management skills.
• Install and resolve sensor connectivity issues, including gateway and web application configuration.
• Support predictive tools (infrared, acoustic, vibration) and ensure proper data upload to web applications.
• Lead adoption of Teams and One Drive, structuring folders and linking to Maximo and project applications.
• Maintain ethical standards when handling sensitive company data.
• Work effectively under pressure in a fast‑paced, multi‑priority environment, ensuring accuracy and timeliness.
• Provide excellent customer service and adapt to diverse customer needs.
• Work independently and as part of a collaborative team.

• Associate’s degree in technology, networking, or information systems (preferred).
• One year of technology and networking experience (preferred).
• IT/Network certification such as CompTIA Network+, Security+, or similar (preferred).

• Ability to lift and/or move up to 50 pounds.
• Frequent reaching, kneeling, walking, standing, and repetitive motions for several hours.
• Climbing in and out of a vehicle and up/down stairs may be required.
• Ability to work under pressure for extended periods.

• Valid state driver’s license; ability to obtain and maintain coverage by Tessera’s insurance.
• REAL ‑compliant driver’s license or acceptable alternative (e.g., U.S. passport, military ) for federal installation access.
• Ability to obtain and maintain applicable security clearances and installation access.
• Background check and E‑Verify will be conducted.

Tessera is an Equal Opportunity Employer – Women/Minority/Veteran/Disabled – Tessera participates in E‑Verify.

Individuals with disabilities are encouraged to apply.