ServiceNow Platform Architect - Telecom

Senior Service Now Platform Architect – Telecom

Remote – US/Canada
- West

New Rocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite Service Now Partner and Service Now Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. New Rocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter.

With over 3,000 Service Now certifications, New Rocket's business strategists take a holistic, strategic approach to optimize the Service Now platform and help clients solve industry-specific challenges.

New Rocket has been awarded the “2024 BEST Award”, “2024 Service Now Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 Service Now Worldwide Customer Workflow Partner of the Year” and “2023 Service Now Creator Workflow Partner of the Year”.

We are #Going Beyond

We are seeking a Platform Solution Architect with deep expertise in Service Now AND Telecom (TSM, TNI, ITSM, FSM) to design, lead, and optimize enterprise-scale implementations. This role blends architecture, advisory, and innovation—ideal for someone who understands both the technical architecture of Service Now and the commercial levers of Telecom.

As a Telecom Platform Solution Architect, you will partner with clients to build telecom ecosystems that increase visibility, reduce risk, and drive measurable cost savings across software and hardware portfolios. You’ll guide teams in delivering end-to-end solutions that integrate TSM, TNI, and ITSM capabilities into a unified, AI-powered view of the enterprise.

• Lead the design and architecture of Service Now Telecom solutions, including TSM, TNI, ITSM, FSM integration, and procurement workflows.
• Ensure team organization, individual development, and communication are in-line with Delivery vision; support teams to perform at a high level; foster inter-team collaboration and productivity
• Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements
• Deliver measurable positive results within the client and team’s timelines and budgets
• Prepare and facilitate customer workshops to capture and define customer’s requirements.
• Interact with the different architecture, platforms, application and infrastructure teams to understand and design the solution
• Suggest new ways to grow the Service Now domain which will often include learning or enhancing New Rocket custom products collaborating with the Engineering and Creative teams
• Research industry impact and innovative opportunities to technical and business-related problems
• Provide engineers with architectural blueprints/requirements for customizations, data migration, or integrations
• Consistently check for security vulnerabilities and quality of what we deliver in customer projects across the architecture and engineering capabilities, including New Rocket products and services delivered to the customer

• Deep knowledge of Service Now Telecom solutions, including TSM, TNI, ITSM, FSM integration, and procurement workflows.
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model
• Advanced level ability in two of the following product lines: ITSM, CSM, HR, ITBM, ITOM, Performance Analytics, Sec Ops/GRC, or ITAM
• Fundamental understanding of the key technologies relevant to the Service Now integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Strong scripting skills in the Service Now platform using JS:
  Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Ability to implement systems using the Agile/Scrum methodology
• Strong knowledge of architecture principles for cloud-based platforms
• Strong written and verbal communication skills
• Proficient in documenting roadmaps with functional design elements
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a…