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Executive Lead, Help Desk Center of Excellence

Job in Wasilla, Matanuska-Susitna Borough, Alaska, 99623, USA
Listing for: CampusWorks, Inc.
Full Time position
Listed on 2026-06-12
Job specializations:
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Position: Executive Lead, 24/7 Help Desk Center of Excellence

Campus Works, Inc. is seeking a Director, Help Desk Center of Excellence (COE) to oversee a centralized Tier 1 Help Desk for multiple higher education clients. This role encompasses strategic leadership, operational management, and quality assurance of the Help Desk environment which operates 24/7.

The ideal candidate will bring strong leadership and customer service skills, ensuring the delivery of consistent Tier 1 support services while managing staff and operational metrics. The company promotes a culture of accountability and continuous improvement.

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