Program Manager Wasilla

Program Manager Wasilla

Provide leadership, oversight, and supervision of a broad range of services that support consumers from their initial point of contact through enrollment, ongoing service delivery, case management, and administrative compliance. Manage and coordinate operations across two departments that share a common goal of enhancing consumer independence and quality of life. Ensure effective collaboration between programs serving individuals with specific disabilities who may benefit from receiving both Independent Living Advocacy services and Consumer-Directed Personal Caregiver support.

Key responsibilities including overseeing daily program operations and ensuring high-quality service delivery. Supervise staff and provide guidance, coaching, and performance management. Ensure compliance with federal, state, agency, and program-specific regulations and requirements. Monitor consumer services from intake through ongoing support and service coordination. Facilitate collaboration between departments to maximize consumer access to available resources and support. Develop and maintain processes that promote efficiency, accountability, and positive consumer outcomes.

Support program growth, quality improvement initiatives, and consumer-centered service planning.

This is a full-time, exempt management position. The typical work schedule is Monday through Friday during regular business hours; however, the responsibilities of this role require flexibility to meet organizational and program needs.

Required education:
High school diploma and prefer Certified Nonprofit Management (CM), Institute of Certified Professional Managers (ICPM) or 8 years of management experience.

Demonstrated ability to oversee program operations, maintain regulatory compliance, manage budgets and reports, supervise staff, coordinate services, maintain accurate records, analyze program data, and effectively communicate with consumers, employees, funding agencies, and community partners. Strong organizational, problem-solving, and project management skills are required, along with proficiency in Microsoft Office and electronic record management systems.

All positions at Access Alaska, Inc. require successful completion of a State of Alaska and federal name- and fingerprint-based criminal background check prior to the commencement of employment. Employment is contingent upon receiving a valid Provisional Approval or Final Approval through the State of Alaska Background Check Unit. Employees must maintain eligibility to work under the applicable approval status and comply with all renewal requirements mandated by state regulations.

Background check approvals are generally valid for five (5) years, subject to state regulations and program requirements. Recertification must be initiated and completed at least forty-five (45) days prior to the expiration date of the current approval.

The Program Manager may be assigned additional duties and responsibilities consistent with the scope and level of this position. The incumbent is expected to demonstrate flexibility and adaptability in